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Business Profile

Pizza

Gondolier Pizza

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pizza.

Complaints

This profile includes complaints for Gondolier Pizza's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gondolier Pizza has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Gondolier Pizza

      427 Highway 53 E Calhoun, GA 30701

    • Gondolier Pizza

      2241 Congress Pkwy S Athens, TN 37303-2898

    • Gondolier Pizza

      1603 US-64 Ocoee, TN 37361

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ate at this location on 11-12-22 with my family for dinner. I hadn't been there since they closed the location in dayton tn. I left so disappointed. I order a Calzone. I wanted the salad bar. I was upcharged 5.50 for the salad bar. They never replenished the ranch dressing on the salad bar. My wife got fettuccine Alfredo that was dry and the saue was dry. The manager was not very nice . The waitress was struggling with 4 tables. I tipped her well. It wasn't her fault. I spent 53 dollars and could have got a better experience elsewhere. I like their calzones and pizza. They have awesome ranch dressing. It wasn't worth what I spent. Maybe another location can redeem themselves but not athens. It was just so sad I left disappointed when I had high hopes for an awesome meal. This was the athens tn location.

    • Initial Complaint

      Date:10/13/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business advertises on their website, on their windows and on their menu board buy 1 pizza, get 1 free excluding the specialty pizzas. I order a large meat lovers pizza which by the menu board clearly state buy1, get 1. When my order was ready I was given 1 pizza. When I asked about the 2nd pizza I was told the the price is different and I would need to pay more if I wanted a 2nd.pizza. when I questioned him about the verbiage and pricing on the menu board he began ro get loud and aggressive saying " there's $20+ of ingredients on 1 pizza i hve to pay my bills, if you want another pizza you going to pay more!" He told me "you don't like it, you don't come back!" I won't be going back, but I don't think he should be allowed to continue falsely advertising a but 1 get 1 for free.

    Gondolier Pizza is NOT a BBB Accredited Business.

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