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Business Profile

Art Supplies

Michaels

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Supplies.

Complaints

This profile includes complaints for Michaels's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Michaels has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Michaels

      1445 Riverstone Pkwy Canton, GA 30114-5271

    • Michaels

      3335 Cobb Pkwy NW Ste 500 Acworth, GA 30101

    • Michaels

      1200 Market Place BLVD Cumming, GA 30041

    • Michaels

      9365 the Landing Dr Ste C Douglasville, GA 30135

    • Michaels

      612 W Crossville Rd Roswell, GA 30075

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have unsubcribed from this companies email, yet I still get emailed. I have tried calling and emailing the company, yet I can never get ahold of anyone. I am unable to delete my account online. Please help get my account deleted so this company can stop harrassing me with junk when I have asked multiple times for it to stop.

    • Initial Complaint

      Date:03/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Michaels advertised the cricut maker 3 online with the advertised 50% off coupon on the item page. I checked and and the order was confirmed. The company sent an email the next day saying the order was cancelled due to the item being out if stock, but it was still available to order online. I confirmed with a customer service agent that they cancelled the order because they made a mistake in advertising the coupon was applicable to that item and allowing me to purchase it. This is false advertising and poor business integrity. There was no mention of exclusions on the webpage with the item and it was clearly shown to apply to the coupon to the item on that page.

    Michaels is NOT a BBB Accredited Business.

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