Complaints

This profile includes complaints for Capital Recovery Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Capital Recovery Corporation

  130 E Main St Ste 202 Ofc 103 Canton, GA 30114-2784

  
• 

  Capital Recovery Corporation

  PO Box 4100 Canton, GA 30114-0217

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've requested they send all correspondence in writing but they continue to call from different numbers and hang up each time I try to speak to a representative again

  

  Business Response

  Date: 07/11/2025

  Hi ******,

   

  Thank you for reaching out. We do not have your contact information in our system, which means it is not our company contacting you. There are many companies out there with similar names to ours. We have also received reports of scams calling people using a similar name to ours, reference "payday loans" etc. We have reported these to the ***** FTC, BBB and CFPB.

   

  Please research the numbers and company calling you again and file your complaint under the correct entity. We are a legitimate company that goes by ******* or Capital Recovery Corporation. We are located in ******, **. Here is a list of the outbound phone numbers we own and utilize: ********************************************************************************

   

  Please call us if you have any additional concerns. ************

   

   

   

   

   

• Initial Complaint

  Date:07/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are constantly calling and leaving messages. I am a senior citizen and dont answer any calls that are people or numbers I dont know. I have two credit card accounts and an auto loan. I have paid these on time and have never missed a payment in years and years. I am not in a bad debt situation with anybody and I want them to quit calling my number. I have had this phone for several years and I think the lady that had this number before me was not great with her finances. I think they are after her and not me.

  

  Business Response

  Date: 07/11/2025

  Hi *******,

   

  
  Thank you for reaching out. We do not have your contact information in our system, which means it is not our company contacting you. There are many companies out there with similar names to ours. We have also received reports of scams calling people using a similar name to ours, reference "payday loans" etc. We have reported these to the ***** FTC, BBB and CFPB.
  
  
  
  Please research the numbers and company calling you again and file your complaint under the correct entity. We are a legitimate company that goes by ******* or Capital Recovery Corporation. We are located in ******, **. Here is a list of the outbound phone numbers we own and utilize: ********************************************************************************
  
  
  
  Please call us if you have any additional concerns. ************

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get several calls a day from Capital Recovery, calling me by a different last name I have never used, claiming I have a debt that was transferred to them. I have no unpaid debt. The number they provide in voicemails does not work, and if I pick up it says to press 1 to speak to someone and nothing happens. I am beyond desperate to stop these calls, and do not even understand the point unless it's meant purely to blow up my phone and harrass me. Even if I had a debt, I would not be able to settle it via these relentless phone calls. Please help. Today, the calls are coming from ************.

  

  Business Response

  Date: 07/11/2025

  Hi ****,

   

  
  Thank you for reaching out. We do not have your contact information in our system, which means it is not our company contacting you. There are many companies out there with similar names to ours. We have also received reports of scams calling people using a similar name to ours, reference "payday loans" etc. We have reported these to the ***** FTC, BBB and CFPB.
  
  
  
  Please research the numbers and company calling you again and file your complaint under the correct entity. We are a legitimate company that goes by ******* or Capital Recovery Corporation. We are located in ******, **. Here is a list of the outbound phone numbers we own and utilize: ********************************************************************************
  
  
  
  Please call us if you have any additional concerns. ************

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Captial Recovery is calling to collect a debt that was settled with another collection agency (via settlement not full amount). I also received a letter stating that this item has been closed. It was for *********** If this was considered closed, why am I receiving calls again on this.

  

  Business Response

  Date: 07/11/2025

  Hi *******,

   

  
  Thank you for reaching out. We do not have your contact information in our system, which means it is not our company contacting you. There are many companies out there with similar names to ours. We have also received reports of scams calling people using a similar name to ours, reference "payday loans" etc. We have reported these to the ***** FTC, BBB and CFPB.
  
  
  
  Please research the numbers and company calling you again and file your complaint under the correct entity. We are a legitimate company that goes by ******* or Capital Recovery Corporation. We are located in ******, **. Here is a list of the outbound phone numbers we own and utilize: ********************************************************************************
  
  
  
  Please call us if you have any additional concerns. ************

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is constantly calling me and leaving messages. I pressed one to talk to someone and they hung up on me. Dont call me back. I know very well where my finances stand and I dont owe this or any other company any money and if they dont stop calling Ill file a complaint with the *** and ***. Ive asked them to stop calling and that means they should never call me again. Not from another number or anything. STOP CALLING.

  

  Business Response

  Date: 06/17/2025

  This consumer is not in our system. We do not have the phone number ************ anywhere in our system; therefore, it couldn't possibly be us calling. We are a debt collection agency located in ******, ** specializing in medical debt. There are many other companies with similar names to us. furthermore, we do not work consumer debt in the state of ****. Please find the correct company contacting you and file a complaint with them and remove your complaint from our company.

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:06/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They called me twice attempting to collect a debt for someone else.

  

  Business Response

  Date: 06/14/2024

  I am unable to locate any information in my system related to this person or any of the contact information included in the complaint. More information is needed regarding the alleged communication the consumer received including:

  1. the phone number the calls received came from

  2. when we place calls, we leave messages with an account number. We need that number as well please.

   

  Without the above information we cannot prove that it's us contacting the consumer. There are many companies with similar names as us, and we are commonly confused with one of them.
  

  Please feel free to call me at *****************

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by email stating that I owe $20 for service and $20 for another date of service. *** contacted them and prove to them that I paid on those days of service that theyre billing me for. Now I get another email stating that it was for another date, but they refused to give me the date. And now Im getting another email stating that I owe them money. I included the proof of payment on the dates they are claiming I owe for.

  

  Business Response

  Date: 01/11/2024

  The Consumer, *********************** reached out to our team on 1/3/24 with proof of payments. The problem is this consumer is a recurring patient at this medical facility in question. She has many dates of service, some with accrued balances over time. A common practice of our client is to post patient payments to dates of service not already sent to collections. Once a balance is in collections its our responsibility to collect it. The proof of payment she provided was posted by our client to other dates of service that were due per their policy and common practice. The payments made were posted to dates of service 12/13/23 and 12/18/23 therefore making dates of service 12/22/22 and 5/2/23 (sent to collections on 11/14/2023) still due. We can request that the client move the funds, but that means $40 is still due, just on different dates now. So the balance does not change until she makes payment. We can Cease & Desist this account; however, the balance owed to the creditor still remains due, in which they will require payment before she is ever treated again. No credit history has been affected with any credit bureaus.

   

  Additionally, This consumer was responded to and informed of this in a timely manner by my team, and she still has a valid balance of $40. We have no control over how our client posts payments. She entered a treatment plan and agreed to certain financial responsibility requirements with the creditor. Our team responded to her concerns immediately. Proof attached.

   

   

  Customer Answer

  Date: 01/11/2024

  I have proof of payment for every date I have had any service. So again I am asking for the actual dates of service so I can prove my payments were made. I pay the moment I check in for my appointments so again I do not see how I owe the money they are claiming. I have asked the ************** and they show a $0 balance. I am asking for the proof that I owe them. If it in-fact rolls over from a previous date then they should be able to provide the dates it started on. 

  

  Business Response

  Date: 01/22/2024

  Attached is the statement from the clinic proving the balance is owed. As far as where all her payments have been posted, she will have to take that up with the clinic and their billing office as we are only authorized to speak on the collections dates. She has been a long time patient at the clinic and I see several notes of payment transfers on her account. They will have to track it all to the beginning for her as she never made any payments to us, so we are unable to track that. The Clinic's billing office can be reached at ************. furthermore, being that we don't credit report and that was one of the concerns here, we are closing this account and returning to the client. I do see she has an appt on Feb 14th in which all balances should be paid prior to her being seen, as this is the clinic's policy. She can work that out with the clinic and their billing office.

• Initial Complaint

  Date:05/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from Capital Recovery Corporation on 5/22/2023 saying I owe $59.00 to *******. I called Capital Recovery at ************. I talked to ***** who could not explain the email. I called back and talked to ****** who laughed and hung up when I asked him about the bill.

  

  Business Response

  Date: 05/25/2023

  We have already responded to the Originator of the complaint, who is not a consumer, this is a B2B account for DF *********** LLC.
  
  The call recordings revealed that our representatives were professional and accommodating up to the point where he was condescending and rude, causing them to end the call because we do not tolerate verbal abuse. If he had been patient and listened, as he expected us to, we could have easily advised on what the bill was for. We pride ourselves in our level of customer service.We are a ******************** accredited business, ******************************* members and ** ********************** members. We train our staff to be professional and courteous to all callers and not to accept poor behavior by ending the calls when someone is displaying combative behavior. We realize that we are debt collectors, and we understand the frustration and shock that *** arise when someone learns of a collections account; however, we are still human beings and deserve respect.
  
  The debtor was sent to collections by Shirtsy for an unpaid fulfilled order. The order contained 3 custom mugs (3 pack). The order was placed under company name DF *********** LLC and the person who placed the order was *************************. It was placed on 11/19/22 and shipped on 12/1/22. Tracking number ************. The invoice is attached.
  
  
  Best Regards,
  
  
  ***********************
  Manager  |  Collections Dept.
  P.O. Box 1008 | **********, ** 30009
  P: ************ | F: ************ | E: *********************
  Ext: 115
  Hours of Operation: Mon-Fri 8:30am-5pm EST
     Celebrating Over 35 Years in Business!
  

  Customer Answer

  Date: 05/25/2023

   
  Complaint: 20090285
  
  I am rejecting this response because:

  I do not agree with ****************** assessment of my actions on the two calls.  I do not accept or like the tone of her response about if I were "patient" and "listened" that her CSRs would have explained the debt to me. 

  Her analysis of the calls is not objective and are biased. 
  

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/25/2023

  We dont have to agree on an outcome but the debtor has what he requested and had he allowed my representatives to get a word in without telling them to be quiet and dont talk then they could have fulfilled their job duties and obligation to the debtors request.