Complaints
This profile includes complaints for Adams, Evens & Ross, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:10/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company is a collection agency attempting to collect an alleged debt that our firm did not authorize to be billed. Company has used deceptive and evasive tactics in furtherance of such attempt, including not answering direct questions by our firm.
Business Response
Date: 10/06/2024
In 32 years this is a first, We have treated the debtor in an professional manner, We reached out to the debtors company , He asked if we bought the debt we said no. ( Very odd question and speaks volumes ) He said he did not owe the debt, then we asked for any documentation that he may have to dispute the debt and he has not followed up with any communication , Please see the attached copy of our contract with our client and the clients contract with the debtor , Our client provides computer consultants , The Debtor contracted with our client ,they paid our client some of the invoices but did not pay our client the full balance that was owed. It appears that our client offered him 6 different options to resolve the issues and he did not respond to our client. The client sent us their documentation to proceed with collections. We made one call and we have sent a demand and the debtor filed a complaint against with the BBB. He has not provided any documentation showing this is not a valid debt nor is he communicating with our office except for that initial call when he answered the phone, In addition I am not sure why he would complain about our business practices, we have never done business with the debtor and he did not contract with us, we are simply the collection agency that was contracted to get it collected or have the account sent out to his state to have his company sued by a Florida Attorney, all of these actions are well within our clients legal and ethical right in a non payment issue. If the debtor would like to try to find some common ground on these invoice that appear to be owed to our client, then he can call me at 678-949-5096 or if he would prefer for me to send out and have it sued and let the courts decide if the debt owed then he can let me know that as well. At the very least I would suggest that the debtor talk to his attorney and have his attorney review the contract and his attorney can advise him if the debt is owed in their opinion. In addition if his attorney would like to call and discuss the account they can certainly call our staff attorney in my office to discuss resolution. I will hold contact with the debtor for 10 days to give this an opportunity to resolve or have his seek advise from his attorney.
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