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Business Profile

Crystal Repair

Crystal Repair by Mary

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/24/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My issue is with *****************************, crystal repair business.On October 6th, **** acknowledged receipt of three crystal glasses to have chips repaired, One, a ********* crystal whiskey glass which I purchased in ******* in **** and is part of a set I planned to pass down to my son this Christmas. Several times she has told me that she is working on them and will send me picture, but none have arrived. She ignores my pleas for information in spite of my constant requests for updates. I live in ******** and she in ******* so I have no recourse.

  • Initial Complaint

    Date:07/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 9, 2021 I mailed a ********* crystal **** to **** so she could repair a chip and to date have not been able to reach her. She has not responded to my numerous phone calls or e-mails. When I initially contacted her she stated the repair would be completed in three weeks it has now been over 8 months. This crystal **** is a family heirloom and I would like it back whether it has been repaired or not. Any help you can provide will be greatly appreciated.Sincerely,*******************************

    Customer Answer

    Date: 08/15/2022

    From: **** <****************>
    Sent: Wednesday, August 3, 2022 4:04 PM
    To: info <**********************************************>
    Cc: ***************************** <****************>
    Subject: Complaint #********----Crystal Repair by Mary

     

    THIS EMAIL IS FROM AN EXTERNAL SENDER! DO NOT click links or open attachments if the sender is unknown or the email was unsolicited and never provide your User ID or Password.

     

    Dear ***********************-******;

    ***************************** finally contacted me almost 9 months after I sent her the Waterford Crystal bell.  I sent her a check for $80 on July 28, **** which covered the repair and return postage.  **** indicated she would place the bell in the mail today, August 3, 2022.  I will let you know if I received the bell.

    Thank you so much for your assistance and even though you were not able to speak with **** she did know you attempted to contact her and she just choose to ignore your calls

    Thanks again for your help with this matter.

    ******************************

Crystal Repair by Mary is NOT a BBB Accredited Business.

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