Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Import Services

Freeman Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Import Services.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromJAMES G

    Date: 09/18/2023

    1 star
    I took my ******** to Freeman's shop to have them properly install the top radiator hose using ******** approved locking device. When the vehicle was next released to me, they had replaced the radiator, thermostat (again), upper & lower hoses, expansion tank and replaced coolant (without verifying the coolant level after signing off and releasing the ******** with less than proper coolant level).I noted the car was running too hot and checked coolant level at home to discover the system had air lock and was over one gallon low on coolant.Overall, I have paid invoices ($1,577.87) to Freeman Automotive for slip shod work that amounts to throwing parts at my car, rather than making the diagnostics necessary and totally ignoring my initial request that they properly attach my top radiator hose using the ******** approved latching device. OVERHEATING caused the head gasket(s) to blow out. Best estimates to replace gaskets are from low @$3,800.00 to high @ $4,600.00.Freeman claims he offers 3 year parts & labor warranty but refuses to honor.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.