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Business Profile

Mold Removal

NO Mold Atlanta, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mold Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint against No Mold Atlanta regarding their warranty work on my property. Despite having a warranty on the work completed, there are still outstanding issues that have yet to be addressed. The original work to remediate mold in my crawlspace was completed on 02/02/2018, but the mold has returned and is now covering a large portion of my crawlspace ceiling. The contract included a 10 year warranty on the services performed. We are trying to recover the $2,485.00 paid for the service or have the mold remediate properly.Attempts to resolve this issue with No Mold Atlanta over the past two months have been unsuccessful. Interactions were positive at first, with the first email sent on 03/12/23 and I was promised a visit to my house to assess the situation. But this still hasnt happened as of 05/10/23. Their current lack of response is not only unprofessional but also unacceptable. As a client, I have the right to expect the work to be completed to the required standard and for any issues that arise due to negligence or improper workmanship to be addressed promptly.Thank you for your attention to this matter.

NO Mold Atlanta, LLC is NOT a BBB Accredited Business.

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