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Business Profile

Optometry

Pearle Vision - Canton

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometry.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horrible customer service! So I got contacts and glasses for my son. No one called to even let me know the glasses were ready. I had to call myself! When I went to pick up the glasses, most of the employees were sitting at a table looking at pictures on a phone. Provided no customer service. When I asked about my sons Contacts, was told its going to be a two month wait for them. They knew there were delays however, made customers pay for stuff and did not inform them. I wouldve gladly went to American Best and got contacts. I was told the owner *****, will call me , til this day, I received no call.

    Business Response

    Date: 03/22/2023

    Hello Ebi,

     

    Thank you for reaching out to us via the BBB regarding your complaint.

     

    We regret to hear about your experience and are here to help.

     

    After reviewing your comments, we were unable to determine which specific store that you visited based off the information you provided.

     

    If you could, please reach back out to us with the specific stores address, phone number, or store number.  This information will be necessary for us to be able to assist you further.

     

    Thank you,

    Luxottica Customer Resolution Team

    Customer Answer

    Date: 03/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  The store address is Pearle Vision *************************************110, Canton, ** *****. When I paid, they said the $100 was for a class and the contacts will be in 2 weeks. Then fail to disclose it will be months. I want my $100 back. 

    Regards,

    Ebi ***********

    Business Response

    Date: 03/22/2023

    I have a BBB Complaint (********) which needs to please be transferred over to the Franchisee of this Pearle Vision location.

    GM: *************************
    Franchisee: Joseph Optical Inc.
    City: Canton
    State: *********************
    Address: ********************************************

    Customer Resolution Team  

    North America Shared Services 

    Luxottica North America 

    Customer Answer

    Date: 03/23/2023

    I dont know why the messages was sent here, I wrote the message to the corporate office located in **********. The company actually responded and wanted to know the location of the Pearle vision it happened so they can give me my money back why is it wasting time here? 

Pearle Vision - Canton is NOT a BBB Accredited Business.

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