We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

JVF Plumbing Subcontractors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 24, 2022 I paid $3527 out of an invoice for $4257 for work to be performed including adding a sump pump and plumbing for a basement bathroom in ********* **. The pump was listed at $600, the pit for $350, and concrete work for $675. In April, I paid the remaining amount after all work was completed. In July, the sump pump failed and the basement was flooded with sewage. We had to pull up all the *** flooring. They came and said that the pump failed because it was clogged with toilet paper but they still installed a new one. They refused to pay to replace the flooring but did pay for half of the cost to paint and seal the concrete floor. Another 4 months went by and the pump failed again and flooded again. They refused to come to look at the pump and kept saying it was our fault because it was probably toilet paper again. There is only one person living in the basement and he isnt home very often. We knew this wasnt likely the issue. I did research and predicted that the error was that they installed the wrong pump and told the owner that I would pay any difference in material cost for him to install the right one. After 1.5 weeks of calling and trying to get them to come, we finally called another plumber. Turns out I was right and the pump they had installed both times was a groundwater pump, not a sewage pump. There are only small holes for water and so of course it got clogged and overflowed twice. The owner has refused to respond or take responsibility for this egregious error. I had to pay $900 for a new sewage pump to be installed. I dont have my flooring and have had to pay labor to repaint the floor and redo the trim. I am looking for reimbursement of the $900 at the very least if not also for the lost flooring.

JVF Plumbing Subcontractors is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.