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Business Profile

Plumber

The Pipe Medic, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/24/22 ***** the representative provided unacceptable customer service. I kept calling him to explain what he did because when I looked at the area he spoked about that he repaired there was nothing in that spot.I called him repeatedly to explain what the charge was for because it clearly was different than what he charged. **** called and left messages repeatedly since December and there has been no response.This may not be related to my complaint, but I want people to know he left damage to my ceiling entrance that he failed to mention to me. I told him and he said he gave me a few dollars off but that did not cover the damage.I am requesting a billing adjustment of $50.00 and an explanation because what he said he fix doesn't exist..

    Business Response

    Date: 07/17/2023

    Dear customer
    I am not sure why I never got any message from you. Thats highly unusual at our office however, I apologize. I have researched your invoice and spoken to ***** about it. He had very good recall due to the fact he was the only plumber on call for the entire company during an unprecedented weather event on Christmas Eve, he had worked 18 hours straight. You had a freeze break on an old, abandoned, humidifier line, that no longer worked, at the time you stated you didnt even know it was up there. Your ceiling was saturated from the leak, and when he cut into it for access to the leak, it fell apart. This is a very normal routine happening with those kinds of leaks. He removed the abandoned line  and capped off the water source, so it would not continue to leak into your home, when he was coming out of your attic and trying to reach the ladder. He pulled loose a piece of the trim on the attic opening. This is what the $66 discount on your invoice was for, not the ceiling that was damaged by your freeze break that caused your sheet rock to be soaked with water. Im sorry but we cannot justify any further compensation. I hope this gives you a better understanding of what happened. 

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