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Business Profile

Portrait Photographers

Portraits USA LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Portrait Photographers.

Complaints

This profile includes complaints for Portraits USA LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Portraits USA LLC has 2 locations, listed below.

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    • Portraits USA LLC

      PO Box 5807 Canton, GA 30114-0039

    • Portraits USA LLC

      9960 W Cheyenne Ave STE 250 Las Vegas, NV 89129-7702

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/23/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my children's photos taken in 2019 at *************************** by the company named Portraits U.S.A. LLC and I have yet to receive my phots I have contacted the numbers given by the photographer named ********* that took their photos and I have even contacted the store ******* where the photos were taken and yet have received the photos and all I want is my photos that were taken

      Business Response

      Date: 08/24/2022

      without more details we can only assume this customer did not show up on her expected return to view date. Usually anyone that does not pick up their order and view any additional to purchase items is contacted several times to either revisit the location if accessible or video chat so that any items can be sent for a shipping fee of $10 if no other items are purchased. After this amount of time we will need to look into our archive systems and see if we can locate these images to have reprinted up for the customer we will contact her through her email and phone number supplied here and see how we can resolve this for her.

      Customer Answer

      Date: 08/28/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Portraits USA LLC is NOT a BBB Accredited Business.

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