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Business Profile

Roofing Contractors

Infiniti Roofing & Remodeling, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Infiniti Roofing & Remodeling, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Infiniti Roofing & Remodeling, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:12/05/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My fiance had contacted them after a plumbing emergency and they discussed potentially completing some restoration work. However, they failed to show up to (2) two meetings with us, wasting over 6 hours in total time off of work for each of us. After they failed to show up to meet with us, we hired another company who was prompt and showed up on the first meeting on time. NOW, THIS COMPANY has the AUDACITY to send my fiance a $14,000 bill when they have completed ZERO work on the home. And I mean zero work on the home. Additionally, they have lied and stated a contract exists for them to complete work - this is a blatant lie because they failed to ever show up to the meetings to begin a working relationship. This company is now trying to make money off of a hard working doctor ******* they think they can ******* him out of an easy $14,000 for work they never did and never contracted to do. Just as a friendly reminder of what a contract constitutes, GA Code 13-3-1 (2020)To constitute a valid contract, there must be parties able to contract, a consideration moving to the contract, the assent of the parties to the terms of the contract, and a subject matter upon which the contract can operate.(Orig. Code ****, ****; Code ****, ****; Code ****, ****; Code ****, ****; Civil Code ****, ****; Civil Code ****, ****; Code ****, 20-107.)As seen in the above GA code, there was no contract here and we will not be bullied into paying this company for ZERO work. They didn't even refer us to our current contractor - we never stated we wanted infiniti H3430393830****383833H to complete this job. They could not even finish the evaluation and failed to ever follow up with us or the insurance company.

      Business Response

      Date: 12/13/2023

      We have communicated directly with *********************** and she has since removed the negative comments as she was not our customer and was speaking on behalf of someone else. 

    Infiniti Roofing & Remodeling, Inc. is BBB Accredited.

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