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Business Profile

Auto Lube

Express Oil Change

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Lube.

Complaints

This profile includes complaints for Express Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see

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Express Oil Change has 9 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 18th, 2025, my husband received an oil change from Oil Express on ***********. It cost approximately $100+ due to his car being European. He has a ***. He went in ONLY for an oil change. The next day after receiving the oil change, his car began to blow smoke out the exhaust pipes. Along with that, his car was jerking & his check engine light turned on. This was the first time he drove the car after the oil change on January 19th. When he arrived to the oil change business on January 19th & expressed his concerns about what was done to his car, they told him that he could pay $150 for a DIAGNOSTIC test to see what was wrong. The business took no accountability towards messing up his car. My husband then took his car to another shop on January 21st where they informed him that Oil Express on Willow ** had CUT his mass air flow connector. They decided to repair it with electrical grease. Rather than informing my husband they sent him off knowing what had been done wrong to his car. What became a $100 oil change was turned into a $600+ repair & diagnostic. Other reviews online for this Oil Express have expressed the SAME concerns with their car having more issues than before when arriving to that oil shop. The business claims to have a 3k mile warranty but wouldnt take account for the fact that they were the ones to inflict MORE damage to the car.

    • Initial Complaint

      Date:04/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went up there for an oil change which they did a good job as usual. I was asked if I needed my air cabin filter replaced. One employee opened the glove compartment too aggressively and broke it. The employee told the manager what happened while changing my oil as all the employees were professional and friendly about the situation and even wrote on the receipt that it was broken. The manager looked at it and said, No I don't think he(his worker) broke it(glove compartment), which the attachment piece was clearly broken on the floor. The manager told me he would fix it the next week because he had to order the piece. A week turns into two. So I decided to call him because he forgot to update me. And he said it's difficult to order the parts due to the car being old(2001, fair enough). Month later, called because I didn't hear anything back. Manager says we will call you when the parts come in this less friendlier, as if I'm bothering him for something that wasn't my fault. Two months now and still no word. I thought this place was supposed to have a ********* moral code. A little disappointed

    • Initial Complaint

      Date:07/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/22/23 at approximately 11:00 AM my family member and I took her car to Express Oil Change **** in *********,** to request the company to fix the Air Condition because it was not functioning properly . The staff informed my family member they would fix the ** but did not mention any information about needing to fix any fan. They stated the ** compressor needed to be replaced. They told her the cost she would be paying upon fixing the ** at $1,069.60 and told us the car would be completed by 5:00 pm. We returned at 4:10 and paid the company by credit card. We turned the car on to test the ** and waited about 8 minutes to make sure the ** worked. We noticed the air was coming out but the air was not cold. We then went back into the store to inform the service workers that the air was not cold and inquired about what was wrong. The service worker came outside and entered the car with me as well. He felt the air vents inside the car and told us that he needed to bring the car back inside and get the opinion of someone else in the store. About 30 minutes later the guy came outside and informed my family that one of the fans was not working and that would cost $350.08 to fix the fan. This is not just or fair or ethical of the company. The only item that needed to be fixed was the ** compressor. In fact, initially the service man informed my family that they completed a test on the car and both fans were working fine . At the end, my family was informed by the other service worker that one fan was not working. At the end, we paid and ** is still not fixed. Later they informed my family that she needs to fix the other fan and it would cost $353.08. This is not fair and unethical Her ** should be completely fixed and we did not receive 100% service. I request my $1,069.60 to be reimbursed from this company.

    • Initial Complaint

      Date:10/10/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had an oil change on 6/22/22 to our *** X3, 9/20 our oil plug fell off our vehicle during a trip to pick up microscopes and car broke down. After inspection by ********* location who last did oil, manager informed us to have the car checked due to ticking sound. *** mechanic reveals damage to engine and engine replacement. Corporate said they filed a claim, a week ago, we have not heard from their insurance company. We have contacted corporate several times, by email and have not received a response with insurance information. They have not provided a rental car for me family of 5, or the insurance information (name of company and claim # for reference). ******************* has not given us the name of insurance company he claimed he filed with on 10/3.

    Express Oil Change is NOT a BBB Accredited Business.

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