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Business Profile

Boutiques

Once Upon A Boutique, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boutiques.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/29/23, I purchased some Ugg socks from this boutique. I never received them even after Christmas which was when they were promised by. I emailed the business multiple times with no response. Several people did the same thing....it was like the owner had ghosted everyone. Then we learned she was closing her store front. She stated she would only be handling store credits and not refunds for items never received. I have been patient but there has been nothing in the past year I want to use my credit on. They still refuse to email back, their ******** page is down, and there is pretty much no way to communicate with them. I just want my $28.50 back. I have not been able to get my refund because they kept messaging saying they were on the way, but they never showed up. I tried to go to the web site to view my order and it is now a slot machine page.

  • Initial Complaint

    Date:11/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I preordered and paid for several items from this company. The total is around $700. I have emailed, called, IM, and posted on her ******** page. She responded that she would refund me or use store credit for items, but that never happened. She now will not respond to any communication even though she claimed she would make it all right. I have copies of all paid invoices which I have sent to her. I tried to get refunded through my credit card company but since so much time has passed that was not successful.

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Long story short, *******************************, the owner of this ********************* page, has stolen numerous amounts of money from thousands of people. She has promised to refund and while she may have refunded several people, not everyone has received one, including myself. She gives you the run around about checking and never does. I have asked multiple times to the point that she has blocked me on everything so Im no longer able to question her. Its ridiculous. This business is ridiculous. She is a money hungry thief who should be ashamed.

  • Initial Complaint

    Date:05/16/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 29, 2023 I purchase an item through this companies ******** page and still have not received it. I have reached out multiple times to get my money back. I paid through pay pal and its past the point of getting a refund through them. The owner will not return emails or ******** messages. She has done this to hundreds of other customers.

  • Initial Complaint

    Date:04/05/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a preorder item in June of 2023. I never received the product, and the owner has failed to respond to comments on ******** or emails from me. She has thousands of outstanding orders for other customers, and she claims she will refund but it will take time. She is rude and disrespectful to those of us who have asked for refunds, and she has now suspended me from making comments in the ******** group. She is actively selling new merchandise in her group, and I doubt those orders will ever be received either.

  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased these items and never received them. I have been reached out to about getting it fixed but it has been over 2 months since I have heard anything back. I would love my product but ultimately, I want my money back since these products are obviously never going to come. This seller is still posting new items for sale while people are still missing thousands of dollars amongst the community.

  • Initial Complaint

    Date:03/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/27/23 I paid a preorder invoice for Christmas blankets x4 and they never came. No updates. Owner had made a post in her ************** in January but no refunds issued. It was a sob story. She had people post info on a thread for refunds then closed comments and never refunded anyone. She then started selling more in her words to make right on her debts but then would delete and comments for refunds. I have so many screen shots. Now I'm blocked from her group so I have no idea what's happening. She is a thief.

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 12, 2023 a pre order for two items were placed and paid for. The total was $82.90. It is now 3/6/2024 and the items have still not been delivered. When I purchased the items had an ETA of 4/5 weeks. At this point I do not want the items only a refund. I have emailed multiple times as thats what the picture at the top of the profile says to do but with no response. I have left comments on ******** as well with still no refund. Whats most frustrating as the owner has made many comments and posts about making things right and doing it all alone and its going to take so much of her time take care of everyone with past orders BUT she continues to post weekly if not daily of more items to place an order for. Its obvious that there are many people waiting for past orders to be either delivered given a refund for. Current orders need to stop until she makes things right.

  • Initial Complaint

    Date:01/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased two HoHoHo outfits on 6/26/2023 for a total of $56 with an expected delivery of October 2023. Product never arrived and business owner never refunded. Purchased Paisleys Pumpkin outfit on 4/11/2023 for a total of $28.50 with an expected delivery of August 2023. Product never arrived and business owner never refunded. Purchased Mascots Collection shirt on 327/2023 for a total of $24 with an expected delivery of August 2023. Product never arrived and business owner never refunded. Business owner has not responded to messages on business page or emails or has made corrective action.

  • Initial Complaint

    Date:01/05/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a preorder on September 1, 2023 for the amount of $63. I have yet to receive my order. I have reached out to company via email and ******** with no response. My bank will not refund me as there policy is 60 days to dispute and that was after the preorder was due to be shipped. My Order number was #******.

Once Upon A Boutique, Inc. is NOT a BBB Accredited Business.

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