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Business Profile

Cloud Services

FOGO Solutions - Digital Marketing Agency- Carrollton

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My business, Earth Odyssey, contracted with FOGO Solutions for one year for a number of digital marketing services at a rate of $1,000/month. After six months, there were many promised services listed within that had not been conducted. The representative that handled my account was adversarial and unresponsive in a timely manner. I sought resolution through the owner of the company **** *********. He assured me he would make it right and complete the agreed upon services within the contract and that he would take over the promised monthly check-ins with me to review services that had been completed for the month. We had a phone meeting in September 2024 and I have not heard from since. I sent emails in October and November 2024 with no response. I changed passwords to all of my accounts that they had access to in December and also no one reached out. They have not performed any services since the end of September/Beginning of October and are still charging me. Attached are my emails and a statement of outstanding debt. I am seeking the cancellation of the debt as my contract is now expired and no services have been performed since said time and they have not responded to my emails.

    Business Response

    Date: 04/03/2025

    We appreciate the opportunity to have worked with Earth Odyssey. After careful consideration, we have mutually agreed to part ways and, as a gesture of goodwill, we will waive the final three months of the signed contract. In light of this agreement, we respectfully request that Earth Odyssey removes the corresponding review, reflecting our amicable resolution. We wish Earth Odyssey continued success in their endeavors.

    Customer Answer

    Date: 04/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** *******

FOGO Solutions - Digital Marketing Agency- Carrollton is NOT a BBB Accredited Business.

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