Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22997669
  
  I am rejecting this response because: 

  I did not tell them that I wanted a diagnostic to be done on my car because I thought it was due to the oil change. The diagnostic was done and then I was advised of the charges. I have not put my ***** miles on my car because I do not commute to work but only 1 week out of the month and that's when I started smelling what I thought was oil.  

  
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 03/12/2025

  Greeting -

  We performed normal maintenance oil change on this vehicle 12/26/24 - ****** miles which had no additional services. 

  Customer returned 2/27/25 at ****** miles with a concern for smelling oil burning after driving a distance. Customer was advised of our diagnostic fee of $175 to determine cause. Customer agreed to diagnostic fee and authorized inspection.

  Following inspection, customer was presented a Multi-Point Inspection which indicates recommended repairs needed and maintenance based on miles or time. Inspection revealed a leak from the transfer case output seal. Customer was advised through our electronic MPI of costs and additional need to replace fluids as leak had lowered required volume of fluid. 

  Customer stated that she felt we had caused the leak during the prior visit and should not be charged a diagnostic fee. In turn, our Advisor and Service Manager attempted to explain the leak is not associated with an oil change. Additionally, the vehicle has been driven over 5000 miles and almost two months of elapsed time since repair, the leak is from an aging seal that appears to be original and would be over eight years old. Customer continued to insist that the diagnostic fee should not be charged and requested contact information for Nissan **************** and demanded that myself, the General Manager, should "come to her' in her vehicle to discuss issue.

  When I was advised of upset customer, I personally found the **************** number for ********************** to give to customer and attempted to find her and her vehicle - she chose to drive away before I was able to find and have a conversation with her. There is no indication that we performed any improper service nor any unauthorized repair or inspection. The leaking seal is consistent with any vehicle of this age and miles. Had the customer elected to repair vehicle, the diagnostic fee would have been applied to the repair and reduced the total due for the repair by $175.

   

   

  

  Business Response

  Date: 03/19/2025

  The RO copy and receipt provided by the customer is just that- a copy of the work performed and the total charges

  The downloaded documents provided are a print of the digital documents provided to the customer prior to the vehicle being inspected. There is an explanation of the customers concern and a SIGNED authorization to proceed - the document also indicates results of the inspection and suggested maintenance

  The mileage recorded on all ROs is the miles displayed on the odometer at time of input into our digital system on the day indicated.

  Customer Answer

  Date: 03/19/2025

   
  Complaint: 22997669
  
  I am rejecting this response and I am attaching my odometer reading, showing that the young lady is providing in accurate information. She never advised of a Corporate number and I looked the formation up online. I want my money refunded to me because I thought the diagnostic was being done to determine about what I thought was an oil leak. 
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:12/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22623139
  
  I am rejecting this response because:

  I am rejecting this response because:The Scott Evans staff engages in unfair business practices and takes advantage of customers. From **** in sales to ***** in service, ****** the Sales Manager, ****** another Sales Manager, and Scotty the General Manager, my experience with this dealership has been marked by broken promises, wasted time, and unnecessary expenses.
  They claim not to sell vehicles with excessive mileage, yet I have provided evidence of numerous cars they have on their website currently with excessive mileage. As a federal employee who often records calls for work purposes, I documented a conversation with Sales Manager ****** after the car I purchased broke down within 24 hours. During that conversation, ****** confirmed that I had been assured the car would be fully functional for my 16-year-old, newly licensed driver if the recommended maintenance was completed. He then promised to connect me with the Service Manager for further assistance.
  Currently, the dealership has possession of the vehicle and initially agreed to replace it. On Friday, November 29, I spent hours at the dealership only to be told they would provide a comparable vehicle first thing the next morning, Saturday, November 30. This experience caused me to miss valuable time with family and friends over the holiday weekend. The funds I used to purchase this car were carefully saved for my sons first vehicle. If the dealerships finances or each individual involved were impacted in a similar way, I hope they might one day understand the gravity of their actions and reconsider such unfair practices.
  
  During this ordeal, ****** offered to have **** drive me home. When I mentioned I had a ride nearby, **** suggested instead taking me to Big Lots down the street, saying he could use the extra paid hour off. This unprofessional conduct reflects a broader culture of cutting corners, likely stemming from management.
  
  I was not informed that the car was a wholesale vehicle until after it broke down. Before purchasing, I was assured that fixing the wheel bearings, rotors, and a belt would make the car safe for my son to drive. I repeatedly sought confirmation that the vehicle would be operable, as I had another option lined up at a dealership in ******* and was prepared to finance through CarMax if necessary. Despite my concerns, they were overly eager to take my money without fulfilling their promises.
  I am only willing to settle without a full refund IF and only IF I am provided with a vehicle that has undergone a certified inspection and is delivered to me in ********, **, no later than 6:30 PM today, December 2, 2024. My primary concern is ensuring my son has a safe and reliable vehicle. If I do not receive a suitable car before leaving ******* tonight, I will take all necessary steps to recover the full amount I have paid.
  
  I do not want the broken-down Versa or any Nissan Versa. The replacement vehicle must be fully operational and reliable for at least five years. I did not approach this situation intending to waste money, especially during a time of record-high inflation.
  
  
  Sincerely,
  Ahjai ******
  ************

  
  
  Sincerely,
  
  Ahjai ******

  5,800 in cash for the purchase and $1,000 for repairs. As a wartime veteran and single mother, I cannot afford such a significant financial loss. Furthermore, I have incurred over $200 in additional transportation costs due to repeated trips to the dealership, and the issue remains unresolved. I live in ***** and traveled to spend time with my family, including my son, who recently began living with his father. Instead of enjoying my time with them, I have spent my vacation dealing with this ongoing situation.I have spoken to several individuals at the dealership, including Scotty (General Manager), ***** (Service Desk), ****** (Sales Manager), and ****** (Sales Manager), but no resolution has been provided. I believe I was sold a faulty vehicle under fraudulent circumstances. My request for a refund has been denied. But I insist on a full refund or certified inspected vehicle of my choice.

  

  Business Response

  Date: 12/02/2024

  Greetings --  Ms. ****** elected to purchase a vehicle based on a desired budget. Generally, as a franchised dealer, we do not retail vehicles with excessive miles but do make occasional exceptions to accommodate budging issues if we have a vehicle that meets that criteria. During our regular Multi Point Inspection, several items were identified as needing repair. Some items are nonessential for drivability and we only require items for safety concerns. Ms ****** saw this list and agreed to pay for items that we deemed nonessential and beyond that, purchased AS-IS - signing that inspection and the AS-IS document. At delivery, this vehicle was drivable and left without issue. When this issue occurred, Ms ****** phoned the dealership. In turn, we offered to try to find a possible replacement if we had a vehicle that could pass a similar inspection. This being a Holiday weekend did interfere with our ability to accommodate the necessary inspection and repair of a suitable alternative. During the timeline, Ms. ****** phoned repeatedly and was unhappy with our limitations and efforts though myself and others explained that we were trying to trade to a vehicle she might find as a suitable alternative. Again, a vehicle we would ultimately sell AS-IS also. She rejected our timeline due to her location and needing to return to her home. We did explain fully the conditions of the initial sale. We did offer to make a fair trade based on the budget and available inventory meeting the criteria. We still offer a fair trade but not a refund of monies as the purchased vehicle would have become a wholesale unit had she not elected to purchase this vehicle. We find the circumstance unfortunate but are attempting to find a fair solution.    

  Customer Answer

  Date: 12/11/2024

   

  Good Morning,

   

  Yes, If like to close it as resolved.

   

  Best Regards,

  Ahjai ******

   

    

   

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently rented a car from Scott Evans Nissan in *************. I kept the car for 4 days and was advised to bring car back because of system saying speed etc in the car, so I bring the car back and she comes out and inspect the car and make sure no scratches on windshield which it wasnt so she tells me its ok and the car is good, I call back about deposit and she said Im not getting none of deposit cause it smelled like weed and didnt notify during inspection or after when decision was made .

  

  Business Response

  Date: 06/28/2024

  We had to make the customer bring the car back due to driving our vehicle at high rates of speed, as noted 113 was the top speed but several times over 100 in *******. We did outside walk around the vehicle, but detail discovered the terribly strong smell of marijuana. There were ashes all over the side of the seat, and on the floor. Weve lost several days of revenue, had to have the car professionally cleaned and fumigated. We are still having to fight the odor in the vehicle. Our signed agreement says NO SMOKING and its posted in the car. The costs of detail, fumigating, and days down have far past the small deposit that was retained.

   

  Thank-you!

   

   

• Initial Complaint

  Date:05/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21763742
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************rom under the hood when parked. The wheel bearings were replaced, yet the steering, handling was very poor and had severe play in it. We brought it home and sat during the holidays. The truck got 160 miles to the tank of gas. ** February of 2024, we took it back again, to address oil leak, burning smell, no power etc. When I got it back, same problems and could not drive truck. No invoice was given for that visit. On 4/4/24, I took it to ******* Automotive to get a diagnosis of what they could tell me was wrong with it. (See invoice) On 5/3/24 I took it to Nissan of ************** to be diagnosed. (See invoice) NOTE - The wiring harness is not secured from where the Scott Evans dealership had installed the engine. It is laying on passenger exhaust pipe and is melting. The damage done to that wiring harness is $2500.Engine is bad and under warranty.I am 74 years old and live on social security. They took my car and money. Hope you will help me. ***************************

  

  Business Response

  Date: 06/03/2024

  We have tried to reach out to the customer. If she would like to have the vehicle checked to find out what is wrong, and to see if said issue is covered under warranty we would have to have the vehicle in our service department to work on. We would be glad to send drivers to pick up the vehicle from there location. We will do our best to help with this situation. If they reach out to *******, our service manager directly she can set up transport if needed.

  There are two complaints on BBB regarding the same customer? One should be removed, and only deal with the customer direct. Should not be able to file multiple complaints through different people regarding the same issue.

   

   

  Thank-you!

  

  Business Response

  Date: 06/09/2024

  This response for rejection has no validity. We have offered to help, and look at what is wrong with the vehicle, and the customer refuses service. Unfortunately there is nothing else we can do then. At this point it is just hear say.

   

   

  Customer Answer

  Date: 06/12/2024

   
  Complaint: 21763742
  
  I am rejecting this response because: This dealership has never reached out to us. The vehicle is not driveable. After picking up the truck in September of 2023, when they were finished with it, we took it back several times. The last time was February of ********************************************************************************* March of 2024.
  
  Taking it back to Scott Evans Nissan is not an option. I ****************************************** to do the work to make this right at Scott Evans expense. He is welcome to go over to ************** Nissan and take a look at what his 30 year mechanic did to my vehicle for $9200. 
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 06/16/2024

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  ***************************

  

  Business Response

  Date: 06/17/2024

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********.

  Though we would be willing to mediate, once we have the vehicle at our location to be able to inspect the vehicle. It originally had a 6 month engine warranty, but it has been a year or so since repairs. If we had the vehicle at the store to inspect, we could then try to help resolve the issue. Thank you!

   

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you for now responding about this issue. I will wait for Scott Evans Nissan to get in contact with me on the repair/ replacement of my vehicle. The paint was burnt when Scott Evans repaired after the accident,I got 2 different quotes on a fix and both were new paint job to fix. The inner front fender was all busted fron the accident i was rear ended not hitting another vehicle with the front. Scott Evans did not replace or repair looking at the photos it looks like it has putty on the 5 clip locations that are gone or damaged. I do not have an extra vehicle to leave my vehicle what is the resolution in this manner while yall do another recheck? Rental car, your expense or mine?

  Replace the vehicle allow a good trade in value? I tried to trade in and **** told me the vehicle is in fair condition due to the accident  I am now unhappy with the vehicle is their a reasonable resolution?

  will not stayon correctly. I think the wreck done unrepairable ***************************** did not catch it. I am very unsatisfied and wouldlike to resolve the issue but cannot get a call back and Scott Evans is never available

  Customer Answer

  Date: 05/06/2024

  Thank you for responding I will be in on Thursday between 9/10am. Who do I need to ask for? I want to do whatever it takes to get this issue resolved even if it is trading it in. 

  Customer Answer

  Date: 05/13/2024

  I went into Scott Evans Nissan spoke to ** and *******, after he ran the value of my vehicle came up with valued at ******* when ****** still owed there was no way they could offer a fair trade in without being upside dow. Only choice I had was wait for the vehicle to be fixed. After the General Manager looked over the vehicle on a cloudy day he did not think the paint nor the front bumper was their responsibility, since it was hit from behind in the accident tht he would have some numbers put together what it would cost ME to fix. I dont think they are taking responsibility of the body shop they used who damaged the vehicle during repairs. The ** said somtimes used vehicles get damaged and not recorded, I know when vehicles are traded in they are inspected, did Scott Evans not see the damages  the ** said may have been there when I purchased? I wasnot eligible for a rental since they said damages wasnt their responsibility, ******* and the ** agreed to come pick up my car at 8am on Friday 5/10 but never showed up to pick it up or call. On Monday the 13th at 2:15pm ******* called I was in a meeting at work so we text she said it would be tomorrow the 14th between 7:30 & 8:00 they would pick up car and return before I get off at 4. Another way to rip off a customer when it was their body shop issue. Will give feed back of how and if this is resolved. Paint was damaged there also. 

  Customer Answer

  Date: 05/15/2024

   
  Complaint: 21663032
  
  I am rejecting this response because:
  The information the business is stating is incorrect I will be taking the next steps to get the issue resolved. The vehicle had 1 accident since I purchased and its the accident they repaired after. And they never recorded the accident as they repaired the vehicle.
  Sincerely, **************
  
  *********************

  

  Business Response

  Date: 05/04/2024

  We apologize for not responding in a timely manner, and we will be more than happy to take a look at the repairs that were done, and assess what happened. I know ******* our Nissan service manager has tried to reach out, and has not received a call back. If you would like to set up a time to have the vehicle looked at, please contact ******* at #************, and we will help to get this resolved.

   

  Thank-you!

   

  ***************************

  General Manager

  

  Business Response

  Date: 05/06/2024

  We will do the best we can. We want to help get your situation resolved. If you would like to schedule a time to come in, please let us know. We will make time. If you need a rental, we will cover it for the day to get your vehicle looked at. Though it would be easier to just trade it in, and we take care of your trade in, and paint situation ourselves. Let me know when you would be available, either for sales or service?

  Thank-you 

  ***************************

  

  Business Response

  Date: 05/13/2024

  ******* our service manager will be reaching out to take care of the issue. She will do her best to help get the bumper issue resolved, and help with your paint issues. Thank you for letting us help you. Have a Great week.

  
  ***************************

  

  Business Response

  Date: 05/15/2024

  This information is not correct. Vehicle was purchased 4 years ago, and in an accident 3 years ago. We explained that the vehicle has not had the paint maintained, and the damage was not all around, and only in back. We never touched the front of the vehicle, so we are not responsible for the damages after 3 years. Back of the vehicle was damaged 3 years ago, and repairs were done to the vehicle only in the rear. Customer then came in and had complaints about swirl marks on her vehicle everywhere. They only repaired the rear, and did not touch the front, nor the rest of the vehicle. It would not be our responsibility to fix or paint the entire vehicle due to something we didn't do. Vehicle at some point had front end hit or damaged in the past 3 years, because there was some sort of glue or plastic fix done on the front bumper. We sent the customer an estimate for repairs, and there was no response back, nor does the customer answer the phone. We are possibly blocked because it only goes to voicemail. Customer does respond to text sometimes. We have sent estimates for repairs, and if customer would like it done, we are more than happy to help get it fixed. Really needs a clay **** and wax due to the paint just not being maintained over time. We have done what we can. Thank-you!

  

  Business Response

  Date: 05/15/2024

  We would be more than happy to look into any issues with the back of the vehicle where the accident occurred. We will not be responsible for the entire vehicle repairs for the duration of the ownership. This was three years ago, and we have no responsibility at this time. Especially not for parts of the vehicle that never had any damage and no repairs were ever performed. Thank you!

• Initial Complaint

  Date:02/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Vehicle from Scott Evans Nissan January 16th, Consumer Portfolio pulled financing January 22, I was notified to return vehicle to or it would be reported stolen. i returned vehicle January 3rd at 8:30am, was told i couldn't receive my downpayment back because there finance off was closed, then i was told it would be two -three days before they could issue a payment, I was told over the phone that I would be deducted for damage to vehicle, even when it was in my possession.

  

  Business Response

  Date: 02/05/2024

  Customer was unable to obtain financing from our lenders, and we were required to get the vehicle back, based on our bailment agreement. Customer is responsible for any wear and tear, or damage, or miles driven. Very similar to a rental vehicle. We will need to have the vehicle inspected, repaired, and will need to have it detailed, and re-stocked back in. Costs are incurred in that process as explained in the bailment agreement that is signed at delivery. Customer will receive a refund of an excess money down, that is not used towards repairs, re-stock, detail, or wear and tear. We do not hold excess funds, but it does take ***** hours to inspect vehicle, and verify info, and refund any money from our accounting department. We will be in touch with the customer as to regards to there refund.

   

  Thank-you!

• Initial Complaint

  Date:01/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21210881
  
  I am rejecting this response because: $0 has been refunded back to my debit card that was given to the dealership for the purchase nor has a check been received in the mail!
  
  Sincerely,
  
  *************************ar. He sent them back the next day with more documents to sign, a paper tag, and 2 keys. I added the vehicle to my insurance with Santander as the lienholder as instructed by Sales Manager. The delivery guys put the temporary tag on and said all the paperwork on the car was in the glove compartment. I work so many hours and I forgot to check. Then on 1/20/24, I receive a denial letter dated 1/16/**** from Santander. The bottom of the letter shows they denied the application on 12/22/2023 (before the car was delivered to me). The delivery guys came and picked up the vehicle on 1/25/24 and stated they would process my deposit minus the overage on miles (which I was not aware of any overage since I am purchasing the vehicle) ***************** is unethical, unprofessional, and unlawful! I have made several phones calls emails to the Sales and Finance Managers and they refuse to respond. I have contacted the owners of this Shady operation and still nothing! I want my deposit backl!!!!!!!!!

  

  Business Response

  Date: 01/29/2024

  We did intend to sell a vehicle to the customer, and with the purchase and approval of a bank, there are some stipulations that were required in order to get a deal funded. Unfortunately the stipulations that were provided by the customer were not accurate. What was provided to us did not match the approval. There were several things we needed for the bank to do the deal, and we are not the lender, we are the dealer. We have no control of what the bank requires in order to get approval and funded. The information provided originally from the customer did not match up to what she provided to the bank at time of processing so the bank kicked the deal, and we were required to get the vehicle back. Which the customer took several days to get the vehicle returned back to us. The customer was aware of the bailment agreement, which gives us the right to get the car back if funding from the bank or from the customer is not given, and we have the right to charge a fee to re-stock, re-clean the vehicle as well as any miles driven on the car (similar to a rental). However we did reimburse the difference to the customer, and check has been cashed by the customer. There is nothing more we can do nor do we have any obligation past refunding the difference after the vehicle was brought back.

   

  ***************************

  General Manager

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20421847
  
  I am rejecting this response because that is false information. My truck never even made it in the shop, I have a tracking device on it and the truck only move once **** got onto the service department after it not being looked at for multiple days. There are many other warranty issues with my truck that the shop didnt even bother to look at. I would not be as mad if they had at least made an effort to try but they didnt. Second, the part is in fact available. Ive been to another shop since and they have diagnosed the same issue and also shown me where the part that is bad is available. Ive attached photos for reference, one shows the diagnosis and the others show the available part online from mopar and other dodge dealers. Third thing, Im about to have to pay a shop $2000 to fix things that are covered under the warranty the dealer sold me but refuse to hold up to their end of the deal. If you would like to make this right and save your reputation a little, let me know. 
  
  Sincerely,
  
  *****************************y say they arent done with it yet, then put me on hold and come back and say oh its ready youre good to drive it, I go get it and it hasnt even moved 1/4 mile on odo. I call Monday and talk to the Gm again. He apologized and said he was going to call the service department and call me back or have them call me. Havent heard from them since and that was back in June. They are dishonest. I call the warranty company and they try to tell me to take it to a shop thats 2 hours from me. Say I can take it to any trusted mechanic but everyone Ive called that I would trust doesnt deal with 3rd party warranties. So Im basically going to have to fork out thousands of dollars to have it fixed because of the dealer and warranty company. Dont recommend doing business with Scott evans.

  

  Business Response

  Date: 08/24/2023

  First, would like to clarify something. All down payments that were received went towards the purchase of the vehicle, and no monies were given to any part of the staff or management. That has never happened, nor will it ever. Down payment on this deal was listed under down payment, and it is on the paperwork as well. Also, all products and warranties are disclosed and signed for at the time of purchase. If the customer has any questions regarding this, I will provide whatever documents that they require to verify this. We do apologize for any issues you had in the service department. Regarding the service issue, the vehicle did need repairs, and they were not able to be performed due to parts are currently unavailable from the manufacturer. This is out of our control unfortunately. No shop would be able to perform repairs without the parts being available. I am sorry about the resolution, but we would be more than happy to try and help further. Please reach out directly.

   

  Thank-you!

   

  ***************************

  Corporate Director

  #*******************

  

  Business Response

  Date: 08/25/2023

  While we truly understand ********************** frustration we unfortunately did not have the part available when his truck was in our service department.  We have since received the part in question and my Service Manager, ***************************, has reached out multiple times to schedule the repair with no success.  If ****************** would please answer his cell phone we can get this taken care of.  I just need everyone to understand the truck repair will take longer than one day so please prepare accordingly.  Please contact ****** at ************.

  Customer Answer

  Date: 08/28/2023

   
  Complaint: 20421847
  
  I am rejecting this response because: for one, I do not want my truck in the shop at Scott evans and will refuse for them to do any work to my vehicle as I have my reasons obviously not to trust them at this point. Thats a complete lie that they have since been notified the part is being stocked and they have tried to reach out? No one from Scott evans has reached out to me, I work from my phone 24/7 and if I got a call and didnt recognize the number, I always call back so if they didnt leave a message, I assumed it was spam but Id be willing to bet no one has called me. They put tires on my truck and didnt even have the tire pressure right when I got in the truck to leave. Thats the most simple thing there is to do to a vehicle. On top of the part they claimed was not in stock, there are multiple suspension parts that are bad and need replacement under the warranty they sold me but I cant even trust them to handle this task properly. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/26/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  yes, I have purchased another vehicle from Scott Evans Nissan, and yes I like my new purchase,   Yes, I have complained more than Scott Evans would like, but I want to leave my complaint open for further customers to know that I am sure it may not be the companies policy, but just too many stories told on what would happen after the sale  I want complain anymore.  Can I leave any messages or do we nee to close?

  

  Business Response

  Date: 05/04/2023

  Customer has since purchased the truck and satisfied with the experience.  He personally told everyone at the dealership that he would contact the BBB to inform them the dealership resolved his issues.

  

  Business Response

  Date: 05/05/2023

  *** was in the showroom today begging for $20 to pay for his emissions which he knew would be due for his registration.  The original complaint is no longer active so this needs to be closed. 

  Customer Answer

  Date: 05/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The purpose of this complaint is to bring to public attention of the sale of low-grade conditions of vehicles and using the *** coverage as well as three years extended warranty on issues that are currently problems on that have exists with the vehicle at the time of sale. I was first sold a 2018 Chevrolet Equinox by a sales person named ******. He has since been fired and I am unable to confront Mr. ****** concerning a leaking roof that developed into black mold Now the 2018 was replaced for fear of being sued as I suffer from many health issues by a 2017 Chevrolet Traverse by **** and ********* that upon making regular payments which I continue to do. That I would be able to trade this for a more reliable vehicle within a year. I was lied to by both **** and Syvester and I am now stuck with a vehicle that has been wrecked at least two other times besides the one time where I personally backed into a tree in my own yard. No other vehicle was involved. I am fifty-nine years of age. This is an example of elder abuse because my main and only source of income is SSI for myself and my daughter who is intelligently challenged. Both gentlemen have taken advantage of two women who lacked the Fax Sheet information of the vehicle. Yet, we honor both our name and word by paying for a vehicle that is not road worthy. The transmission, the wreaked condition, brakes, tires, electrical issues, alternator to mention only a few issues that my daughter **** and I will be held responsible for while making regular monthly payments without complaint. The complaint within this letter is that we were played as fools and left to maintain the complete cost for repair. This 2017 Chevrolet Traverse did not have a as is sign on it. Only **** and ********* knew the true condition of this vehicle. I was born at night, however it was not last night. I would like for Scott Evans Nissan to stand behind the vehicles that the company sales to ones who is disabled.************************************************

  

  Business Response

  Date: 03/06/2023

  Part of our sales process here at Scott Evans Nissan is to have every customer sign the Carfax report on every used car sold. She had the vehicle ****** in to service and it needed a new battery. We installed the new battery, and then she refused to pay for it. A family member paid for the battery for her. That is the only complaint we have had on the vehicle. If there are additional issues with the vehicle, she is more than welcome to bring it in and have us check it out.