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Business Profile

Pest Control Services

A-Plus Wildlife Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract Breach - I want a refund from this company. A Plus Wildlife Control Contract guarantees a 5 (five) year warranty for squirrel re-entry. *************************, agent with A Plus Wildlife Control provided ********** services for Full Exclusion. The initial work performed September 19, 2023, I paid one half of contract amount $775.00. September 26, ************************* returned to finish the service I paid balance $700.00. On October 13 I contacted ************************* via Text to advise of squirrel re-entry. After weeks of calls and text messages ******* responded October 21, saying he didnt have a text from me, I screenshot the text message then sent to him. October 30 I requested appointment, ******* responded youre on Tuesday November 4, ******* did not keep appointment- no show, no call. Per my documentation Ive called & text continuously and to date have not received a response.

  • Initial Complaint

    Date:01/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Mr. * began the work on July 28th, 2022, from 9:40 am to 1:00 pm. I paid him in full, the amount of $877.50. According to the contract, he committed to: 1) *eal off points of entry 2) *et traps and later remove them 3) Remove and dispose of animal waste 4) *anitize all areas with D*V. The nature of this dispute is that Mr. * did not complete all of the obligations of his contract. On the 28th, he sealed off points of entry. He claimed to have put down traps although I didn't personally witness this. He has yet to pick up traps, remove/dispose of animal waste and sanitize all areas. From August 2022 to January 2023 there have been many attempts made on my part to set dates and times for him to finish the work. Most of the time he didn't respond at all. On a few occasions he agreed on dates, but never a specific time. And when the dates came, my attempts to contact him went unanswered, (included texts and emails will verify this). In my last email, I asked Mr. * to complete the work by the end of December, 2022 or issue me a refund for half of what I've paid him. My request was ignored, he responded by texts on December 31, 2022 and January 3,2023 with new possible dates to do the work. Considering his past history of setting dates and not showing up, I texted him that I still wanted a refund. He replied in a text that he could not refund me money for the work he hasn't finished. I have been patient throughout this process. Due to the fact that he has failed to complete the job in a timely manner, I am still asking for a partial refund to resolve this matter.

    Business Response

    Date: 04/10/2023

    We have reached out to *************** for several months to schedule the final visit that includes a dropping clean up and sanitize. She has not returned any phone calls, texts or emails. Contacting her has been an ongoing issue. We would love to come complete our final trip. **************** if you read this please reach out to me directly at ************.

    Side notewe try to connect with her monthly to no avail.

    Regards,
    *************************
    A Plus Wildlife Control
    **********

     

    Customer Answer

    Date: 04/16/2023

    On January 5, 2023 I got an email response from ************** after he received my December 26, 2022 email, stating that I wanted a partial refund for the work he had not done. He refused to give me a refund (see added screenshots).  I haven't heard anything else from him until recently.   On April 4, 2023 I received a text message followed by an email with the same message, that he has been reaching out to me (which is not true).

    ************** has had ample time (over 6 months) to complete the work.  Because of repeated failures to communicate and not showing up when agreeing to, I do not trust him to finish the job he started.  Please refer to the multiple texts and emails I provided in my original complaint that prove this.  I am still requesting a partial refund for the work he has not done. 


    *****************************

    Business Response

    Date: 04/30/2023

    Our policy clearly states that completion dates are not guaranteed. We have been ignored by the client since November for the final cleanup visit. This is clearly just an attempt to get money back on a job they couldnt afford. Even though the final visit is a no charge service, a partial refund has been issued. 

    Customer Answer

    Date: 05/01/2023

    Dear BBB,

    In response to ****************** comments: Our policy clearly states that completion dates are not guaranteed. We have been ignored by the client since November for the final cleanup visit. This is clearly just an attempt to get money back on a job they couldnt afford. Even though the final visit is a no charge service, a
    partial refund has been issued.

    1) As you can see from my previous texts and emails, I have not ignored ************** since November.

    2) I could afford the job and ************** was paid in full ($877.50). Please see new attachments.

    3) I asked him for a partial refund for work that has not been done.

    4) I have not received a partial refund from him.

    Whether he has me confused with another customer or he's outright lying, I am completely unsatisfied with his response.

    Sincerely,

    *****************************

     

  • Initial Complaint

    Date:11/02/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We signed a contract in March 2022 with ******* of A Plus wildlife service. Our contract includes an exclusion for rodent infestation, removing live rodents (with a 3 year guarantee), and replacing the moisture barrier in the crawlspace. ******* did not complete the ***************, which we were charged $500 for. He has ignored our requests for a refund so I am filing this complaint.

    Business Response

    Date: 11/07/2022

    Refund was given for the vapor barrier. 

A-Plus Wildlife Control is NOT a BBB Accredited Business.

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