We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Utility Water Company

Carroll County Water Authority

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Water Company.

Complaints

This profile includes complaints for Carroll County Water Authority's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Carroll County Water Authority has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Carroll County Water Authority

      PO Box 739 Carrollton, GA 30112-0014

    • Carroll County Water Authority

      1737 Bankhead Hwy Carrollton, GA 30116-8642

    • Carroll County Water Authority

      556 Old Bremen Rd Carrollton, GA 30117-5216

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/14/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I set my account up on auto payments with two forms of payment online. I was not getting the calls, and I thought the email I received said that auto payment was set to come out, so I didn't worry about bill not being paid. Then I got home water was off and I knew I set it up on auto pay. It said my card was expired and I know it was not because I used the same card to pay the bill in full the girl who answered the phone was rude and said they are not going to reverse the $50 charge as if I've always been a client to not pay my bill. I asked if they had a way to set up a checking account to make sure this never happens again the girl said no, and they would not refund the $50 fee on an honest mistake then said now we have to go back out there and turn it on. I two toddlers this is the worst COMPANY AND WORST CUSTOMER SERVICE I HAVE EVER RECIEVED WHEN I SAY HORRIBLE, I MEAN HORRIBLE!!! THEY DON'T LISTEN TO THEIR CUSTOMERS AND THEY ARE RUDE!!! We need another option for water because this company is not on, I recommend!!! HORRIBLE HORRIBLE SERVICE!!

    • Initial Complaint

      Date:12/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is charging members service fees for services that they, admittedly, have not completed. A $50.00 service charge is applied to your account even if the bill is paid prior to open on the day of disconnection. Example, disconnection was set for 12/12/2023. The company opens at 9:00AM. The bill, late fees included, was paid at 7:00AM. The company dispatched the technician to disconnect the services after 10:00AM stating that a service fee would need to paid for reconnection. Several families, already facing financial hardship, are incurring these fees and there is no service being performed. Upon asking why the service fee was added of the bill was paid before anyone was dispatched to the location, the **** **** simply stated "well they were on their way, so you have to pay the fee". I reiterated that no one was on the way as the company had not opened to even dispatch a worker, he stated "well that's the way I've done for years". He is using the fact that water is an everyday necessity to scam families out of money they already don't have.

    • Initial Complaint

      Date:09/12/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was Charge a 50 reconnect fee for service never being turned of she said its policy for them to charge you 50 dollars if your bill is not paid before 5 oclock but service was never turned off

    Carroll County Water Authority is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.