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Business Profile

Auto Services

Brooks Auto Salvage, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for Brooks Auto Salvage, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Brooks Auto Salvage, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/11/2022 I bought a used engine for a **** Lexus SC430 from this yard. The engine costed me $950 and ******* Brooks the owner gave me paperwork that the engine coke with a 30day warranty.When we installed the engine I noted it has water and oil mixed in the oils pan. We flushed it replaced the seals, injectors, coil, spark plugs, radiator, water pump and timing belt. Still the engine still would not run. I attempted to contact Brooks auto salvage severally with not success. I left several voice mail and sent message on ********* Finally on 11/07/2012, I got hold of ******* brooks through another friends phone making it seem like he had blocked my number. He told me to text him a video of the engine in the vehicle and he will get back to me on thesame day. ******* failed to get back to me and still ignoring all my calls to him. I need this business to honor thier warranty and refund me $950 for the engine or give me a good working engine.

    Brooks Auto Salvage, Inc. is NOT a BBB Accredited Business.

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