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Business Profile

Auto Services

Hughes Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 30th 2022. $890 I brought my car in for repair and they did multiple things wrong. They replaced parts that were not properly installed or were the wrong part.

    Business Response

    Date: 01/09/2023

    This customer had his ********* towed in on December 30th 2022, not running . After inspection we found broken serpentine belt and ** compressor was locked up with the clutch completely in-op. we inform the customer what was needed and he told us that he already had a compressor at home because the ** had not been working since being at a Dealership at his last place he had been, and ask if we could bypass this part.

    We tried to accommodate by bypassing the compressor to get him on the road before the holiday weekend but that could not work so he approved us installing a compressor to get him going after install customer still had some type of wiring issue but he did not have the time to leave it for further inspection.

    We offer a 2yr 24k nationwide warranty on all the work we do and this customer was made aware of Warranty program.if there is an issue with the ** compressor it will be taking care of

    We did exactly what we charged for. this was the first visit from this customer and the first time ever to see this truck and it came in not running , so we do not know all the the history we started with the first issue at hand to get him back on the road.

    Thank you

Hughes Automotive is NOT a BBB Accredited Business.

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