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Business Profile

CNC Machining

CAMaster, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CNC Machining.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please see supporting document Primary complaint involves inconsistent reliability causing loss in time and money chronic problems with their product ongoing liability in terms of lost time and lost money complaint filed for public record of accountability

    Business Response

    Date: 01/19/2024

    Dear ****,

    Thank you for expressing your concerns regarding your CAMaster Stinger machine. I am genuinely sorry to hear about the issues you are experiencing. At CAMaster, we stand firmly behind our products and their quality, and your satisfaction is our top priority.

    I understand how frustrating it can be when equipment doesn't function as expected, especially when it plays a crucial role in your business. Please rest assured, we are committed to resolving your issue swiftly and effectively. 

    Being a valued owner of a CAMaster machine, your experience and satisfaction are particularly important to me.  I am more than happy to provide you with personalized support to address and rectify the problem you're facing with your machine.

    To ensure we handle your issue with the attention it deserves, I invite you to contact me directly either by phone or email at your earliest convenience. This will allow us to discuss the specifics of the problem and explore the most effective solutions. My goal is to get your CAMaster Stinger back to its optimal performance as soon as possible.

    I look forward to resolving this matter to your complete satisfaction and thank you once again for choosing CAMaster, and for giving us the opportunity to make things right.

    Warm regards,

    ******

    Customer Answer

    Date: 01/19/2024

     
    Complaint: 21123168

    I am rejecting this response because:

    Ive sought council and will not make any decisions at this time. We are currently putting together a formal request for the following documents:

    Copy of sales contract

    -review all claims to proper machine testing in sales contract by Camaster

    Proof testing was completed

    Stinger 1 SR24 arrived defective and never cut properly

    Control PC was set up for an SR23 and all root folders were empty.

    Ill notify council of companys response. However, receipt of requested documents followed by careful review will allow me to provide the best response possible. Thank you

    Sincerely,

    *************************

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Camaster Stinger 1 SR24 CNC machine on 1/3/2022 for $11,074.00. I believe machine was delivered March-April 2022. ******* has never worked properly and all attempts to troubleshoot problems through tech support have not resolved the problem. Im no longer willing to waste any more time trying to repair a new machine. I am owed a quality machine or a full refund for the purchase price of machine. Ill never be reimbursed for lost time associated with a faulty machine. Either fix the faulty machine or get it out of my shop and return $11,074.00 Thank you

    Customer Answer

    Date: 12/06/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

CAMaster, Inc. is NOT a BBB Accredited Business.

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