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Business Profile

Electronic Equipment Dealers

Pulsed Power Technologies, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for Pulsed Power Technologies, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/25/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased $40K system + $18K accessories. Not only system failed but damaged 80% of accessories, system and accessories need repair. Company knows quality/counterfeit part issues that cause this problem on a system that is to "last the life time of the provider" Company has had items over 1 year; I'm paying loan monthly on items and don't have items to earn money. Repeated emails and calls and they still refuse to repair items. I'm seeking repair and return of the system and affected accessories. Multiple emails and calls have not progressed to upper management or *****************, founder.

      Business Response

      Date: 06/07/2023

      ****************:
      Thank you for reaching out and bringing this matter to our attention.  We are sorry for any inconvenience or frustration you have experienced about the system you purchased in October 2019.  In response to your initial case reported to our company on March 24, 2022, we cooperated with you in investigating this matter and in offering a potential resolution to address your concerns.  As we explained, the two year warranty period for your purchase expired on October 17, 2021, approximately five months prior to your initial case report.  Upon inspection of the equipment at issue, we explained the issues brought to our attention were the result of normal wear and tear.  We explained our company policy does not provide for any refund or replacement (or no-cost repair) in this situation.  Our company has built a good reputation based on service and dedication to our customers.  As a matter of good faith, the company previously offered to make a limited exception by proposing the following in an effort to resolve your situation: (1) the company proposed to cover your full shipping costs (inbound/outbound) for the equipment you sent to the company for inspection, (2) the company proposed to reduce the current repair bill by 50%, and (3) the company proposed to waive the assessment fee for the remaining accessories that *** need repairs.  Unfortunately, you rejected our offer despite the equipment being out of warranty with normal wear and tear.  As a further show of good faith and attempt to rebuild our relationship, the company has revised its prior offer as follows: (1) the company proposes to cover your full shipping costs for the equipment you sent to the company for inspection, (2) the company proposes to cover 100% of the current repair bill as well as any repair costs for the remaining accessories that have not yet been assessed in the event they need repairs, and (3) the company proposes to waive the assessment fee for the remaining accessories that *** need repairs.  We thank you for your business and invite you to consider accepting our revised offer as a resolution of this matter.  Please contact us to confirm if you accept this offer or have further questions by using the contact information below:
      *******************
      Director of Customer Support Services
      *********************************
      **********
      ************* SE
      ************, ******* 30121
      *****************
      (Attached please find a copy of the written warranty that accompanied your purchase.)

      Customer Answer

      Date: 06/08/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    Pulsed Power Technologies, LLC is NOT a BBB Accredited Business.

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