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Business Profile

License Services

4SafeDrivers.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in License Services.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a police record check on myself from IL because I lost my Drivers Licence. Tennessee requires a police record check to show there is no open charges and that the Licence is still valid. I paid $39.95 for the check on 9/15/2022 and still havent received anything. Please send PRC or money back asap!!

    Business Response

    Date: 10/13/2022

    Hello

    I wish the customer had contacted us instead of filing a complaint here.  The record was sent out to the email that was provided on the order form and since we did not hear anything back, we had no idea he had not recieved it.   I have attacdhed two documents showing the reciept and the email with the record attached.  We did not attach the actual record for privacy.  

  • Initial Complaint

    Date:09/22/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They took my money for my driving record report but never gave me the product I paid for. I dont work like this. I paid for a product/service.

    Business Response

    Date: 09/30/2022

    The customer had not completed all the verification steps we are required to go through in order to release a driving record.  We cannot release personal information without the verification, however if a customer prefers not to provide it we refund the purchase.   Once the customer asked for a refund, we voided the charge within about 30 mins.  

  • Initial Complaint

    Date:08/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered DMV records on two separate occasions. Neither time received anything. They advertise results in minutes. Both times I waited 10 hours and got nothing. Unfortunately, there are not that many records companies to choose from. People buy because people expect what is advertised.

    Business Response

    Date: 08/16/2022

    Customer ordered a record  and due to a technical delay from the state, we could not deliver the record withing the expected time frame.  When the customer contacted us we apologized for the delay and  immediately voided the charge to the card.  Customer made the same order again, and again contacted us with the same complaint, we again refunded him, however he had already filed this complaint here.

  • Initial Complaint

    Date:07/26/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for my driving record but I've received nothing. Id like an answer to why I haven't received what I paid for. I need it by tomorrow afternoon at noon. This kind of BS is wrong. I have now read complaints about this company and I wish I would have checked first.. How is it that they continue to stay in business with kind of service? Its wrong. GIVE ME WHAT I PAID FOR!!

    Business Response

    Date: 08/02/2022

    We have refunded the customer.  Unfortunately we had a technical issue with his record and did not deliver it on time. 

     

     

4SafeDrivers.com is NOT a BBB Accredited Business.

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