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Business Profile

Nursery Stock

Willis Orchard Company, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nursery Stock.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on December 1st 2023 because they claim they start shipping from Dec 1st 2023 on their webpage. This company charged my card on Dec 5th. On Dec 12th, I called in to find out shipping status. They have not shipped yet. Their explanation is the shipping between Dec 1st 2023 and April 2023. Then I request to cancel since they have not shipped yet. They implied 10 cancelation fee.

    Business Response

    Date: 12/12/2022

    1 Fuyu Persimmon Tree 7-8' (1.25"caliper - Instant Orchard Tree) (Ships 12/01/2022 - 04/15/2023)
    1 Arkansas Black Apple Tree 5-6' (3/4-1" caliper / EZ-Pick)(Fruiting Size) (Ships 12/01/2022 - 04/01/2023)

    These are the items he ordered with how the shipping range is shown. These items would typically ship to Georgia customers the first 2 weeks of January. Customers agree to a 10% cancellation fee prior to being able to complete online checkout. Yet, he was fully refunded.

  • Initial Complaint

    Date:12/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on 4/28/22 (#************) Fuyu persimmon tree for $29.95 and paid $19.95 shipping fee for that order. Willis Orchard sent me a dead bare root *****, one ***** with a small root (bare roots should have a lot of roots). After I provided the evidence of scratch test on dead tree, Willis Orchard refused to refund me. They offered credit, so I asked for two pruners since I fear of another dead tree from Willis Orchard. They asked me to provide shipping label which cost me another $9.85. Until today I have not received the two pruners from Willis Orchard promised.

    Business Response

    Date: 12/12/2022

    We never received the shipping label that she said that she would send. However, we will send the pruners immediately via ******

  • Initial Complaint

    Date:10/05/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept.6, **************************************************************** March 2023. Nowhere in their ordering page did it state that the full amount would be charged in advance. After reviewing my current credit card statement, I found that they had charged the full amount at the time of ordering. When I called them they said it would be a charge back of 10% for order cancelling. I am cancelling this order due to the deceptive billing method. I will take the 10% cancelling fee but the public needs to know this. I order live plants from other suppliers and am charged only when shipped.

    Business Response

    Date: 10/10/2022

    Transaction ID: ***********
    Payment Method: XXXX8270
    Amount: USD (225.39)
    Customer Name: ***********;*********

    We refunded today Oct. 10, 2022. I reduced the cancellation fee to 5% for **********************. I understand ************************** argument and will look into what is said or unsaid on the checkout page. Honestly, this is the first complaint of this kind so I will take his concerns into advisement.

    Kind regards,

    J. Willis

Willis Orchard Company, LLC is NOT a BBB Accredited Business.

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