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Business Profile

Transmission

Trans-Formers Transmissions II

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ok well I had this shop put a new transmission on my van well it started acting up and long srory short the fly wheel came unbolted from the the torque converter this endud up ruining the brand new transmission that was put in I management to get it back to the shop after alot of communication los and what not on the last day if the warranty also go figure now he will not honor the warranty in any way says I had to get under there and druill that out and tap it with a longer bolt . Sounds like to me one of his guys messed up and was covering his but has now cost .me months in down time being without my sol way if working and now wants $2700 for another new transmission mission it sits in his parkibglot without any transmissioninit I can't even put a used one in it cause if I take the can off property it would be considered Sterling my own vehicle with my tools in Iit

    Business Response

    Date: 06/08/2023

    I have attached a copy of the current Repair Order for **************. The customer brought the vehicle in and we found that someone has been messing with things on the transmission. Most of the torque converter bolts that hold the torque converter to the flex plate were missing and someone had tried to put a bolt through one of the holes that was way too long and it actually put a hole all the way through the torque converter. You can turn the torque converter with your hand and see the clutch on the inside of the torque converter. The transmission will never hold fluid this way. There is absolutely no way it is possible one of our ************************ could have done this because the vehicle traveled about 24 thousand miles between when it was originally repaired and now. The transmission will not hold fluid at all. It would not make it a few miles down the road like this. This is not our responsibility to cover under warranty because someone else clearly went behind our work and altered what we had originally done on the vehicle; and the customer admitted to me that he had been ignoring an extremely loud noise under the vehicle. We are not liable for negligence. 

    Customer Answer

    Date: 06/15/2023

     
    Complaint: 20073209

    I am rejecting this response because:

    Sincerely,

    ***************************

Trans-Formers Transmissions II is NOT a BBB Accredited Business.

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