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Business Profile

Truck Dealers

Cartersville Trucks

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To start, I am a 22 year old blue collar construction worker. I have a camper in which it requires a truck big enough to pull said camper hence why I was in the market for a used diesel truck. I found Cartersville trucks through a ******** ad and pursued one truck in particular (2013 Chevrolet ****) truck would not stop blowing injector seals. After multiple attempts to fix said truck the dealer helped me get into a different truck( 2011 gmc ****). Both of the trucks have given me nothing but problems and now Im stuck under a ****** dollar loan, with a truck that has major engine issues and the dealer has accused me of lying and sabotaging the truck and refuses to fix it. Its been less than 60 days since the purchase. Every time the truck has had an issue, *** took video evidence of it happening and tried everything to get the truck back to them as fast as possible. The dealer said I have tampered with the truck to break it. All I want is my truck fixed.

    Business Response

    Date: 05/01/2023

    We have been in constant communication with ********************** and have spoken with the mechanic where he took his vehicle which was purchased from us. We are working on coming to a resolution to handle the issues occurring on the customers vehicle. 

Cartersville Trucks is NOT a BBB Accredited Business.

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