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Business Profile

Truck Stop

Loves Truck Stop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Stop.

Complaints

This profile includes complaints for Loves Truck Stop's headquarters and its corporate-owned locations. To view all corporate locations, see

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Loves Truck Stop has 2 locations, listed below.

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    • Loves Truck Stop

      150 Old Allatoona Rd SE Cartersville, GA 30121-7042

    • Loves Truck Stop

      I-75 Exit 283 Cartersville, GA 30121

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/27/2024 had my car in for repairs at my dealership *********** ****** to repair an issue I had with the engine cutting off due to an intake valve. Left the facility with the car in working order and needed to gas up. I went to Love's Travel to gas up at 17:24 on 9/27/24 putting ***** gallons of gas from pump 11 and paid $34.54. Left there and stopped at my storage facility located on the corner of ********** and **************** and the car started acting up like the engine wanted to cut off. I immediately went home because the dealership was closed and first thing Saturday I got it back to *********** ****** and they determined the gas I purchased was 80% water and 20 percent gas. They wrote up a report and provided a sample of the gas and advised me to contact whoever sold it to me to get compensation for the more than $500 it cost to fix. Because it was Saturday I had to wait until Monday to call Love's customer service and spoke with ****** at ************ and she took a couple of days, and then when I spoke with her regarding their conclusion, she stated they determined it wasn't their problem because nobody else complained to them about the gas being bad. If they had sold bad gas, then they would have more than just me complain about it. I admit I was furious at the implication that they thought I was making up some story for who knows what reason. I have now calmed down and I want a refund for the bad gas I purchased and they money that I had to pay to get my car repaired due to the bad gas. I also want people to be made aware of their practices regarding such incidents. I have my gas receipt, the findings of the dealership as well as the sample of gas that I purchased for verification purposes

    Loves Truck Stop is NOT a BBB Accredited Business.

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