Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a rental property at ************************************************. The tenants vacated the property and through furniture and washing machines and junk out the window cluttering up the yard I was unaware of it. The tenants call **** county **** county requested that I pick everything ** in the yard I called one *************************************************************************************** the back. They went out the next day and gave me a price I said no. They called back and said a lower price and I said no they said what would you be willing to pay for everything except the wood I said 350. They said OK they would get everything in the yard except the trees . I had someone else go by the next day to give me an estimate on trees alone and they asked if I wanted they washing machine 20 tires and three cans of paint to be picked up as well. I said what are you talking about everything is supposed to be gone they said no those things were remaining . I am mediately hung up and called one 800 got junk and said we had a verbal agreement very clear everything in the yard was to be removed obviously it was not they said their pictures didnt show it well the next day it just appeared so they were just not telling the truth about that because it was there and it was supposed to be picked up with everything else they refused to give me any refund on my money because my money included everything and they didnt get everything so they owe me for what they didnt pick up because everything was not picked up as was promised and told to me I had someone give them a check with no knowledge of what was supposed to have been done but I took them at their work that it was done and only found out the next day that it was it and Ive gone to every effort to get a refund and have gotten nowhere

  Business Response

  Date: 09/30/2022

  We didn't take the washer, because her husband, who was on-site, asked the truck team not to take it. Her response to that was " he is not authorized to make that decision".  Although he was the authorized on-site contact, to whom the truck team took their instructions on what goes, as well as make the payment to the truck team.  And he also pulled out the tires and paint , because he had another company coming out to take the wood and they would take it, as we have a recycling fee for these items.  She wants me to pay her $150 because these items were not taken,  which her husband decided would not go with our truckteam, and therefore we did not charge for.  I offered to pickup the left over items for a discounted price, but not for free, as their are high recycling fees associated with those items.  Again, she insisted that we pay her $150, although we did not charge them for the items left behind (as instructed by her husband, the on-site contact).
  We gave the customer a $368 discount on a $668 job already.  (only paid us $300 for a service that we charge $668 for) We went out of our way to make the onsite contact happy with our service.  As he was very pleased with our service.  I have offered to help her on mutiple occasions, but was refused.  Customer is demanding payment in return for not filing a complaint with BBB.