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Business Profile

Moving Companies

Falcon Moving LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Falcon Moving on 11/13/23 for a move on 11/20/23. I paid $50 via credit card deposit, and $380 in cash the day of the move. I had a terrible move experience, and I am unable to get in contact with anyone. I have called, texted, and emailed repeatedly for a resolution, or a path to a resolution.The movers arrived 40 minutes late to the scheduled move, and the two movers arrived smelling of weed. One of the movers was a tall, strong guy, and the other guy was not tall or muscular. I had only hired the movers to move a few key pieces of furniture, including a sleeper sofa, a queen *** mattress and frame, and two recliner chairs. The movers did not arrive with the tools promised, per the website. Per the website, the movers were not as descri*** "clean cut" (pants hanging down very low, and unable to move items while trying to hold up pants.) Due to being impaired (under the influence), there was a significant amount of wasted time. I moved from a 742 sq ft apartment 15 minutes down the road, and was quoted 2.5 hours (the minimum time frame) for this job. I had to repeatedly remind the movers not to move more than the furniture discussed. The furniture was not put in the designated areas, or unwrapped/reassembled. My biggest outstanding complaint is the significant damage to my hardwood floors caused by incompetence, and the damage to my sofa. There is a protruding piece out of the back of the couch, and it leans. Today, 12/5, I received an update that I "have not paid in full" and I owe ****** before my claim will be reviewed. The email indicated I paid $300, when I actually paid $380 in cash, plus $50 deposit before the move. I was advised that the $70 fee would be waived due to late arrival. I do not feel it is fair to pay for more time than quoted when the movers arrived impaired, incapacitated, and stalled for time to run up the clock. I am seeking to be made whole regarding the damages to my floors and sofa, either monetarily, a replacement, or repairs.

Falcon Moving LLC is NOT a BBB Accredited Business.

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