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Business Profile

Air Conditioning Contractors

Air Technology LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A technician came to my home to work on my HVAC and flipped the wrong breaker, which caused an issue in the ***** the unit is no longer operating. No one from the company will call me back in regards to the issue. In addition they have not repaired the contracted unit either.

    Business Response

    Date: 07/23/2024

    This customer has a contract with American home Shield for repairs on their HVAC system

    American home Shield contracted Air Technology LLC (my company) as a subcontractor to make repairs on one of their systems

    The issue was with the upstairs HVAC system

    While we were there the downstairs system developed a problem

    I told the homeowner they would have to make another claim for the downstairs system

    The customer did not want to pay the extra hundred dollar fee to American home Shield for another dispatch for us to do the repairs

    I instructed my technician not to touch the downstairs system until the customer called American home Shield and followed the process of repairs of which she refused

    She then blamed us for tampering with the breaker and causing the downstairs system to fault.... Total BS

    If she has a complaint she needs to contact American home Shield of which she has the contract with, not air technology

    These HVAC Systems are covered under a warranty, she needs to follow the process

    I will not return to this address for any repairs or contact whatsoever!

    This is my final statement on this complaint

    *************************, Air Technology 

     

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