Complaints

This profile includes complaints for Turner Tire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Turner Tire has 2 locations, listed below.

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  Turner Tire

  2372 US Hwy 129 S Cleveland, GA 30528

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  Turner Tire

  1948 Highway 129 S Cleveland, GA 30528-4947

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bright our truck in for an alignment and I asked if they will price match. Immediately they became rude and bad attitude. We just had our cv axles done somewhere else the day before. There was nothing wrong with the truck when we dropped it off. When we picked it up, the cv axle had a huge crack in it. When they told us this, their attitude was totally opposite of when we first came it. They were so nice now and wanting to fix our truck. We told them that the cv was brand new and they looked like they saw a ghost. I knew then that they most likely broke it themselves. I have no proof but sometimes you just know things.

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday, June 17, 2024, I brought in my Dad, *****************, 2020 Tesla Model 3 to have a tire checked by Turner Tire due to an air leak. This is when they started talking to me about needing new tires, but I was aware that I needed new tires soon and this was not a shock. The shock was that one of the mechanics swears that they jacked my car correctly, but when they jacked the car to address the tire my car started leaking a green liquid. The general manager told me that the leak happened when the car was jacked, but swore the car was jacked correctly. When I left the shop the general manager started tearing apart my car looking to cover his tracks of the leak, but made the issue much worse. This shop is not authorized to work on a Tesla vehicle and me nor ***** gave this man permission to tear apart the car. I did not receive a call until multiple hours later when I was told that the situation had been shifted to another manager. I was told that because this happened on the shops watch they would cover the tow to the ************* center, the bill to fix the car, as well as a rental car. On Tuesday, June 18, I picked up my personal belongings out of the vehicle and the general manager explained again to my mother that they had done nothing wrong, but there had never been a liquid leak in my vehicle prior to being dropped off. ***** asked to have documentation stating repairs would be covered by the shop and asked that the car not be moved until he received that info. As most people know, ****** use cameras to monitor their surroundings, so around 13:00 the cameras were turned on, and the general manager was by the car and a few minutes later the car was being out onto the tow truck. Thankfully, this was caught before the car was dumped at Tesla for us to cover the cost, but this behavior is far from acceptable and the business has been made aware to not touch the car without notifying the owners. I hope this will be overseen by someone outside of the business

  Business Response

  Date: 07/16/2024

  The vehicle discussed was brought to our shop on a tow truck... It was not driven in. The customer told us that she heard a hissing noise coming from the passenger front of the vehicle. We attempted to repair the right front tire, but found the tire was not repairable and the tires needed to be replaced. Every Tesla has specific **** points and that is where we ****ed up the car. We did notice while we were working on the tire a fluid leak. We are not sure when or how this happened. After some discussion it was decided that we would have our insurance company and a third-party (Tesla dealer) decide if this was something we may have caused. The ***************** reached out to the customer, and they together decided how to move forward. At this point we at the shop turned everything over to insurance company. It was determined that where we ****ed up the car could not have caused the fluid leak at the battery.