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Business Profile

Mobile Auto Repair

BlueJay Mobile Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Auto Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/5/24 I called BlueJay Mobile Express LLC with the issue of my car battery continuously dying. I was told by a car parts store the alternator was going bad. I relayed this *****************, the mechanic. He came out 8/8/24 and replaced the alternator. Later that day when I went to the store the check engine light came on. I immediately called him that same day explaining the situation. I called him and left voicemails several more days with no response. I even sent him a certified letter, recommended by the Georgia General Attorney. I still haven't heard from him. The car, a 2008 **** Fusion battery dies faster than ever before. So I'm not sure if a refund is appropriate. I would be reluctant to have him work on it again. Apparently his business website is a ******** page which lists his business at *************************** It was only because the website OpenCorporates that I was able to get, I'm hoping the correct address. I also have tried several times to upload the receipt. Apparently unsuccessfully.

BlueJay Mobile Express is NOT a BBB Accredited Business.

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