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Business Profile

Collections Agencies

Professional Collection Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I not liable for this debt with ********* **** **********,   they did not provide me with the original contract as I requested.

    The amount they are claiming I owe is $******  I never received any correspondence from Professional Collection.  They called demanding funds and when I asked for validation, they were unable to provide me with anything.

    Business Response

    Date: 01/17/2025

    ********* **** ********** placed an account in our office for collection 05/**/2024.  We spoke with *** **** on 07/01/2024 and went over all the charges on the account.  She stated she wanted a copy of the contract she signed with us.  The account representative (Erma S*****) advised her she signed a lease with ********* **** ********** and that our contract was with ********* **** **********.  We are not required to have a contract with her to collect on behalf of our client.  We sent a copy of the signed lease and validation letter to the address given to us by ********* **** **** the same day (07/01/2024).    *** **** did confirm ********* had her new address and the information was sent to this address.  We did not receive mail return.  Per  we can credit report an account after 14 days if no mail return is received.  Because *** **** claims she did not receive the copy of the lease does not mean she is not liable for the debt.  

    Customer Answer

    Date: 01/17/2025


    Complaint: ********

    I am rejecting this response because:  I am not familiar with this Professional Collection Services, nor did I sign any type of agreement with them.  I requested for validation, that is competent evidence bearing my signature, showing that I have (or ever had) some contractual obligations to pay Professional Collection Service.  I have not received any documentation. 

    Sincerely,

    ***** ****

  • Initial Complaint

    Date:10/14/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Professional Collections. I do not have a contract with this collection agency trying to collect this debt and report it to my credit report. They did not provide me with the original contract as requested.

    Business Response

    Date: 10/14/2024

    Ms. ******* has an account in our office which was turned over to us on 10/02/2019 for collection. We spoke with Ms. ******* on 10/03/2019 regarding the account and she did not request any information on the debt but stated she could not set up payments at that time.  We spoke with her several times regarding her account after and she never requested any information until 12/16/2020.  At this time she requested a copy of her statement and wanted to know if she paid the account in full would we remove it off her credit.  We sent her a copy of her statement on 12/16/2020.  We spoke with her again and she stated she was still not ready to make payment arrangements to clear the account up.  She never said she did not receive the statement we sent to her from our client and we did not receive mail return.
    We provided Ms. ******* with the information she requested.  We are not required to have a contract with Ms. ******* in order to provide collection services for our client (the original creditor).   We have requested the account be listed with the consumer reporting agencies as disputed.

  • Initial Complaint

    Date:08/20/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally dispute an entry on my credit report from Professional Collections. The account listed under my name is incorrect and does not belong to me. I have reviewed my records and found no information or documentation that supports this account being my responsibility. This is an erroneous entry, and I request that you investigate this matter and remove the inaccurate information from my credit report. Please conduct a thorough investigation and provide me with the results. I would appreciate it if you could inform me of the outcome and update my credit report accordingly. Thank you for your prompt attention to this matter.

    Business Response

    Date: 08/20/2024

    This is in response to Ms. ******’s complaint.  We have requested the account be deleted from any consumer reporting agency files to which we have submitted information while we conduct an investigation into this matter.  Consumer reporting agencies may take up to 30 days or longer to update consumer reports and this is beyond our control.  Should Ms. ****** have any questions regarding this she may contact MS. P**** at our office ###-###-####.

  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with professional collection. I do not have a contract with ******* ********** ********. They did not provide me with the original contract as requested.

    Customer Answer

    Date: 11/05/2023

    I am aware that they have 30 days to respond. It has been over 30 days. Please remove this from my credit report.

    Business Response

    Date: 11/11/2023

    In response to Complaint ID#******** from * *******, she claims she sent us a letter of dispute and because we did not respond within 30 days we need to remove an account that is owed from her credit report.  We receive and respond to dispute letters every day and have proof of same.  We did not receive a letter of dispute from this consumer.  The copy of the letter she uploaded does not have our full address on it as the Suite Number has been omitted.  I would like to point out she did not contact us to see if we did receive her letter or if we had responded to her letter and she did not receive our response before she filed a complaint with the BBB.  We have confirmed with our client and from the application she filled out with our client, ******* ********** ********, that we have the correct consumer listed on the account.   Provided on the application was the date of birth, social security number, and driver’s license information for the correct consumer.  The BBB requests we do not include any information that personally identifies the consumer so I will not upload these documents which contain sensitive Personal Identifiable Information (PII) included on them.
    I have uploaded a copy of the disconnect notice signed by the consumer requesting the utilities be discontinued.  Her address has been redacted to protect PII information, however, it does show the same email address provided by the consumer in this complaint.  The account owed to ******* ********** ******* is for water, sewer, and trash charges in an apartment Ms. ******* had.  I have uploaded an itemized statement which shows services for ******** **** and ******** **** were not paid. We will be happy to mail additional information to Ms. ******* if she would like to provide her correct mailing address which she omitted in this complaint.

  • Initial Complaint

    Date:07/24/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable with this debt with THE ******** , I do not have a contract with PROFESSIONAL COLLECTION, they did not provide me with the original contract as requested.

    Business Response

    Date: 07/24/2023

    Mr ****** ******* has never contacted us requesting "the original contract".  We do not have a contract with Mr. *******, however, we do have a contract with The ******** ********** to collect their past due accounts.  Mr. ******* does not state why he is not liable for the debt he owes The ********.  The fact he does not have a contract with Professional Collection Service does not mean Mr ******* is not liable for the due and just debt he owes to The ******** .  We have a copy of the lease, a copy of his application where he applied for the apartment, and itemized statement of charges that confirms the amount he owes, as well as a copy of his driver's license.  We will send Mr ******* validation of this debt which he has never requested from us.  We dispute this complaint from Mr ******* since he has never contacted us requesting anything.  If Mr. ******* pays the balance he owes to The ******** we will agree to request the account be removed off his credit report.

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