Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spend 33 grand with Greer home solutions and nothing is right . I ask for the French drains to be installed that never were that I was charged for at 8,400 . This all started last July 2023 . The owner Jacob Greer and his company have been going on over 6 months to fix . And now he wants to dig gravel pits in my yard instead of French drains that I was quoted and paid in full for . My front columns that they replaced on the front of the house are already twisted the back porch that they installed does not need the HOA requirements. I don’t think anything was ever inspected by the county I live in in ******* Georgia at this point I just want 8,400 back for the drains so my yard don’t flood. I have all Mr Greer text and the foreman he fired that did my job . The whole time they did the job it was a Disaster guy showing up at four in the afternoon to work knowing that the HOA only allows 7 to 7 nothing was done right and I’m fed up

  Business Response

  Date: 07/05/2024

  Thank you for sharing your experience regarding the drainage issue. We apologize for any inconvenience caused during our attempts to resolve this matter.
  
  We understand the frustration caused by the poorly designed drainage. And at Greer Home Solutions, we prioritize quality above all else. Rest assured, the designer responsible for Mr. ******'s drainage no longer works with us.
  
  We exerted diligent efforts to rectify the issues with the drainage system by proposing and mutually agreeing upon a comprehensive plan with Mr. ****** on two separate occasions. Regrettably, upon mobilizing our resources, including materials and personnel necessary for executing the agreed-upon plan, we encountered difficulties stemming from subsequent changes in preferences from Mr. ******'s side. We acknowledge these challenges and the resulting inconvenience they caused.
  
  We regret any inconvenience caused and appreciate your feedback. We strive to improve based on valuable input like yours.

• Initial Complaint

  Date:05/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I consulted Greer Home Solutions in February about replacing some cabinets in my kitchen due to water damage. After one of the contractors came out to give me a quote ($4300) I continued to shop around. In the first week of March I called and spoke with the manager and let him know that I wanted to move forward with their company. During this conversation I was told in order to move forward I must sign the contract and submit half ($2150) of the total for the job in order to be scheduled which someone would call immediately to do so. I expressed that I was uncomfortable paying half of the total just to be scheduled without knowing before I got off of the phone. The manager assured me that it is the way they work and that they would be calling me the next morning since it was close to closing hours when I spoke to him on Wednesday. Thursday came and went with no word from the company. Friday afternoon I called the manager and let him know that I have not recieve a call to be scheduled and he assured me that he will inform his personnel to give me a call to put me on the schedule. This charade continued for a month between me and the manager with me calling repeatedly to get scheduled and hearing nothing. I repeatedly let the manager know that he was aware that I was already uncomfortable giving the business $2150 and not have a schedule but he assured me that they would schedule me and after a month still nothing. I asked for a refund and I was sent a check for $2000. I called and asked the manager where the other $150 was and he said that is the max fee they keep when a person cancels a job. I reminded him that I was not scheduled for a job as the contract states and should not be subject to the fee as all I got was a quote. Unless the quote cost $150, I am owed the entire down payment. The manager went on to say that maybe I was placed on a schedule that no one knows about. I said if that was the case then he should have found that information out a long time ago since I've been in constant communication with him over the month. The manager then says that when I paid half of the money for the job it wasn't to be put on the schedule but to be put on a waiting list to be put on a schedule. He then said he would "talk to the uppers" about refunding me my money. This was at the end of April. After multiple calls I get the same response and still have not received my $150.

  Business Response

  Date: 06/07/2023

  On ****23, our company sent an estimate via email to ****** ****** after coming out to her property. Shortly after receiving it, she approved her estimate through our ********** system. After receiving notice that she had approved her estimate, we made contact and made her aware the next steps to getting her work completed. In order to hold your spot in line with other customers waiting patiently for their schedule date, the customer must submit a 50% deposit of the total estimate in order to secure your slot. We told her that she must sign an online ********* contract. We received her deposit in the amount of $2,150.00 and she also successfully signed her contract that she also received via email. She signed this contract on *****23 at 10:35 PM. This electronic contract, that she knowingly signed, states that there is a 10% cancellation fee with a max of $150. Jobs that have not yet begun after 2 months from initial time of deposit, are exempt from cancelation fees, unless there is a disclaimer notated on the invoice (# notated below) or prior explanation has been given to the customer from **** **** **** *** is not responsible for delays from suppliers and is to be held harmless from such manners. Any deposit placed on special order items are ineligible for
  refund (unless the item ordered is incorrect or arrives damaged). After being super communicative with this customer and professional as well, ****** demanded a refund due to her impatience. 10% of a $2,150.00 deposit is $215.00; but since we are a fair company, we only charged a $150.00 cancellation fee because we feel as if anything exceeding that is unfair. I have no clue as to why she filed a complaint against us to the BBB. The contract is clear, and we were very informative and communicative throughout her whole process. She was issued a refund check of $2,000.00 on *****23 without her cancellation fee included on the check. This complaint needs to be addressed and taken off our record because we were so honest and also covered legally by this complaint. Attached is the contract she signed. Thank you for your time.