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Business Profile

Computer Repair

UBreakIFIx by Asurion

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Asurion is the owner of the UBreakIFix chain. The incident occurred today January 31st. I am beyond disappointed with the service I received at **UBreakIFix**. I paid **$224** nearly a month ago for the repair of my ******** *****, only to have it returned to me still **broken**. The store initially assured me that it was a **screen repair and LCD fix** that they could handle, yet after nearly four weeks, I was informed that the item was actually **unrepairable** due to something being "bent." If the repair was never possible, why was my device accepted in the first place? The estimated repair time was **3-5 business days**, yet I was forced to wait **almost four weeks**. The excuse? A delay due to the **California wildfires**—mind you, I live in ***********. This excuse is both absurd and unacceptable. Even worse, there was **zero ***active communication** throughout the ***cess. I had to physically **go to the store multiple times** just to get an update. Not once did they reach out to ***vide a status on my repair. Now, after wasting my time for weeks, UBreakIFix is making me **come back to the store a sixth time** just to receive a refund—because, a manager is not available to ***cess a refund (mind you he was on the phone with his team the entire time instructing them what to say to me). The complete **lack of ***fessionalism, accountability, and basic customer service** is astonishing. At this point, I expect an **immediate and full reimbursement** without any further inconvenience. The level of incompetence displayed here is unacceptable. If you're looking for **skilled** technicians who respect their customers' time and money, **UBreakIFix is NOT the place for you.** Do yourself a favor and take your business elsewhere. **Never again.**

UBreakIFIx by Asurion is NOT a BBB Accredited Business.

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