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Business Profile

Farm Equipment

Sunsouth - Columbus

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sunsouth - Columbus's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sunsouth - Columbus has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a new trailer from Sunsouth in ******* **** .the salesman told me that I was buying a 14k trailer. So after buying it I didn’t use it until ***** ** **** and there were some issues with the wiring,some of the welding and the flooring and I called about the warranty. Because I had not received any warranty paperwork and after talking with him.it took until august to get them to send it back to the manufacturer to get fixed. But when I got it back all they had fixed was the flooring and while looking the trailer over I seen that the trailer was only a 10k trailer. And they still won’t give me the warranty paperwork and now the faulty wiring has caused an accident. And I have tried to get an attorney but they say that I need the warranty paperwork and I have sent multiple emails and text messages and phone calls. And all the manager keeps saying that they didn’t have to give me any warranty information.All I want is what I paid for I was charged 3,000 dollars over what a 10k trailer cost and on top of it being defective.



      Sorry if my message is jumbled I have a disability

      Customer Answer

      Date: 12/01/2023

      Here’s all of the paperwork that I received. I never received anything from them stating the size of the trailer or the warranty information.

      Business Response

      Date: 12/18/2023

      ****,

       I have explained to Mr. ****** on numerous occasions what the process is when you buy a new trailer from us. We gave him a Title the day he bought the trailer. Any Warranty concerns need to be addressed with ***** **** ******** ** ****** *** There is nothing else we can do for Mr. ******.

       

      Locia A******

      SunSouth Store Manager

      Columbus, GA 

       

      Customer Answer

      Date: 12/19/2023



      Complaint: ********



      I am rejecting this response because: What is the Magnuson-Moss Act  and   the consumer protection act any company that sales a brand new product is required to provide a copy of the product warranty and this is a federal law 



      Sincerely,



      ******** ******

       

      sorry if this isn’t clear enough look it up I’m going ** *** ******** ***** *** ***** **** **** **** ** *****

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