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Business Profile

Glass Repair

The Glass Guru of Columbus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Glass Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I purchased a house and reached out to The Glass Guru of Columbus to inspect the windows after having a home inspection done with problems to some of the windows. **** ********* came out to the house the end of April 2022, inspected, got measurements, and said he could special order a window that needs to be replaced. ******* Mr. ********* said we would have to pay 50% deposit before they could order the window. May ** 2022 $1148.63 was paid in advance for the company to special order the window and replace it. July **** I received a text message that the window is scheduled to be in the following week. I did not hear anything else from the company after July ***** I reached out ****** since there has been no follow up or given any status updates on the product and months have gone by since we paid for services. Mr. ********* said he would talk to his boss that it may have gotten lost. I have text messages showing these conversations. The business should not be able to retrieve money for services and months go by with no status updates or completion of services. This is very bad business.

    Business Response

    Date: 10/03/2022

    Business Response /* (1000, 5, 2022/09/21) */ Let me start with I understand their frustration; During & post Covid the supply chain with our vendors have faced numerous challenges and in this situation the glass was custom which has a longer turn time. The first delivery some of the glass was broken and had to be reordered and put us back to square one. We certainly could have done a better job in communicating up-dates with the customer; although there were text messages between the customer and glass guru; When the custom glass finally came in we called to schedule the installation and customer refused and said at this point they just wanted their money back and refused to schedule the install date! We do not give refunds due to operational issues that are out of our control.

The Glass Guru of Columbus is NOT a BBB Accredited Business.

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