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Business Profile

Handyman

Hangman Business Installation, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Consumer alleges the business installed cameras for their business and they are not working properly, and the business is not coming out to fix the issues

    Business Response

    Date: 11/10/2023

    Hangman Business installed 6 cameras with DVR monitoring equipment on said date **** with 32 inch T.V. Monitor. Customer started complaining ****about cameras going on and off. A service called was completed 9/23 and system was up and running with a simple rebooting of system. Then Customer called back **** with second trouble call, it was complete again but found out the the DVR monitor needed replacing with a new one. The customer refuse to pay the return charges of $150.00 for a new DVR, so Hangman Paid the fee and Ordered The Equipment. Customer then called back ***** and requested New Camera System with Audio that required and up charge fee for equipment. After that customer had one of her children call back and refuse to pay and said they wanted old system removed and that they didn’t want any services from Hangman Business. Hangman responded with a text  telling customer  if they didn’t want my services then stop calling with threats and harassment calls. The customer wants a refund for the install and equipment. But refuse to deal with the refund policy that’s in place.

    Customer Answer

    Date: 11/27/2023

     

    Complaint: ********



    I am rejecting this response because: Attached texts shows refund promise



    Sincerely,



    ****** *********

    Business Response

    Date: 12/06/2023

    We here at Hangman offered a refund before the Customer started the Harassing Threats, and several other calls from the consumer family members. But due to the fact the consumer still has the equipment and the service has been use for several months there will have to be some deductibles from the original price. Hangman is not a Company that provides faulty service or equipment, and always find ways to make amends with anyone who is not satisfied with Hangman Business services. 

Hangman Business Installation, LLC is NOT a BBB Accredited Business.

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