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Business Profile

Moving and Storage Companies

College Hunks Hauling Junk And Moving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired College Hunks to come and remove a treadmill from our home, that was broke. Told them it was big and bulky. The two people they sent were clueless on how to a large item through a door. They ended up scratching numerous places on my hard wood floor. When I asked why they did not put a blankets on the floor, their reply was because they did not have one in the truck. I put my rug from the back door under the treadmill to keep the floor from being scratched up any worse. They called their supervisor because I was very upset about my hardwood floor. The supervisor told me he would send someone to “ repair” the floor, because this happens all the time. They stopped the job with the treadmill and left it between two doors, because they thought they would cause more damage to the floor if they continued. My 84 year old husband and I finished moving the treadmill out to the garage. The supervisor call me back and said his employee said I put the rug on top of loose screws and that was why to floor got scratched. Which was a complete lie. Said he would send someone to repair the floor and they would load the treadmill that that my husband and I put in the garage for $150.00. They were extremely unprofessional and the people they sent were totally incompetent and dishonest. I told them I was not going to pay them to come back and pick up the treadmill after the long scratches they put in my new hardwood floor that less then 6 months old. I doubt they have enough integrity to even come back and repair the floor, nor send anyone that is actually knows how to repair it. I would rather hired someone that has not already shown extreme unprofessionalism and incompetence, and they pay for them for the repairs.

    Business Response

    Date: 05/12/2025

    Repair company was dispatched the day after the damage and repaired.  see attached before/after pics and paid invoice.  thanks

College Hunks Hauling Junk And Moving is NOT a BBB Accredited Business.

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