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Business Profile

Storage

The Storage Place

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Storage unit was broken into twice in a 6 month period, in which roughly $3600 worth of firearms were stolen. The unit has a camera that does not work for a vital section of the property where a fence has obvious signs of tampering and the business has done nothing to rectify these problems.

    Business Response

    Date: 08/15/2024

    This is the storage place and uhaul responding back to the complaint submitted on 8/7/2024 and was assigned an ID of ********. Attached I have the customers rental agreement that he signed and notes from the account. The customer did not purchase any insurance from us and on page 3 of the rental agreement option 3 customer initialed the block waiving any insurance liability on the facility and would make him a self-insurer of his property. Customer notified us of the first break-in I told the customer to call the police and make a report. The customer and I went to his unit to look to see how it was broken into. The customer lock was still on the unit and was not cut or tampered with also the customer had given access to friends to go in his unit. The second break-in customer did not notify us of the incident until a week later, in the same scenario no cut lock or any evidence of being tampered with, the customer did say he called the police about the second incident. The unit is inside of the building and has seven other 5 by 5 units along with his unit no other units were touched besides the customer unit.




    Business Response

    Date: 08/16/2024

    We furnished BBB with copy of Rental Agreement that states we are not responsible for any losses and insurance was offered at the time of rental to the customer.  We also furnished our notes from his account that documented all phone calls and in person conversations.In these notes it was stated that lock had not been tampered with.  Customer was given copy of Rental Agreement upon move-in and another copy was given to him after first break-in, at his request. If this information is not satisfactory to customer, we would welcome mediation.    

    Customer Answer

    Date: 08/17/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

The Storage Place is NOT a BBB Accredited Business.

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