Complaints

This profile includes complaints for One Way Tax Service LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  One Way Tax Service LLC

  4805 Buena Vista Rd STE E Columbus, GA 31909

  
• 

  One Way Tax Service LLC

  233 12th Street Management Columbus, GA 31901

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am rejecting this response because: There are blatant frivolous lies that were stated in the company's response. I am completely appalled and disgusted by the lies. * ****** *** **** ******** ******** **** **** ******* *** ******* *** *** ****** * **** ** **** ***** *** ***** ***** ******** ******** ** ******* *** ***** ********* ***** ******** *** *** *** *** *** ****** ** *** ****** ******* ** ******* *** *** *********** ******* ********* ** ******* ****** **** ******** **** ** ** ****** ** ******* *** ******* *** ********* ** **** *********** ***** **** **** ***** *** ****** ****** *** ** ******* **** *** ****** ******** Valerie has shown to be incompetent ** * ****** *** as a tax preparer.
  I was not referred to this individual by a family member. I was introduced/met Valerie at a family member's home during a party/gathering.  After conversing with Valerie throughout the evening, she at some point stated she owned a tax company. My cousin has never did business with Valerie, therefore she could and would not refer me to Valerie.  Please submit documents that my cousin did business and referred me. 
  My tax returns did not go as far back as 2019..  I have my tax return documents for those years being completed in the year it was due. I have proof if BBB needs it. I am totally disgusted by all the lies being told. I did in fact pull a transcript and it indicated I received unemployment benefits. I never received unemployment benefits. I contacted IRS regarding this. I did not use this company to file that year. I really don't understand why that is being mentioned.  Be concerned with the years I paid for with this company. 
  This is my very first time being informed that 2021 was rejected a second time due to double filing/submission. After the pin was provided ,I was informed all taxes years were submitted and accepted. You all are ridiculous! I find that to be highly unlikely. I reviewed transcripts of all years, prior to filing. I also contacted and verified with IRS prior to filing. This is how I became aware of unemployment benefits being paid.  It was verified there were not any other fillings submitted. I needed a pin in order for this lady to  submit my taxes. Also, 2021 taxes were accepted and processed by IRS. I'm sure you all are already aware of this. Why tell a lie it was rejected? There is proof it was not.  The state is what is missing due to the incompetent tax preparer. Stop with the lies and refund me a portion of my money. You should not be compensated for work that was not complete and accurate. I now need to pay another company to complete and correct what this company failed to achieve. 
  Again, I blocked and discontinued any and all further contact with Valerie after the conference call between myself, IRS, and Valerie. I realized I was dealing with an extremely deceitful and incompetent individual. She continued to try and reach out to me in order to try and justify her lack of knowledge and skills. She was blocked after that call and all communication ceased.  To say my representation was terminated due to threats that were made is laughable. I never threatened this lady. Stop with the lies and tell the truth. 
  
  
  Sincerely,
  
  ******** ******se while on a conference call with Valerie and a IRS representative. After this situation I ceased all communications with Valerie.
  
  On May 25, 2024, I was informed by the State of Georgia they are not showing a tax submission for 2021.
  I have paid over a thousand dollars for a service that has been full with deceit, misinformation, errors, and the lack of completion. This type of business practice is unethical and unacceptable to say the least.
  I tried to contact someone in the company's headquarters office however, I was unsuccessful.
  
  I would like to have my taxes for 2021 be submitted to the state of Georgia for processing. I would also like to have a portion of the fees paid to be refunded.

  Business Response

  Date: 07/30/2024

  To whom it may concern, 

  I want to apologize to Ms. ******** ****** if she did not experience excellent service for TY23 which is what OWTS strive for. After further investigating the complaint, it has been determined that no refund will be issued. 

  Ms. ****** was referred to the company by a family member. Ms. ****** tax needs included multiple years which were 2019, 2020, 2021, 2022, and 2023. Once Ms. ****** pulled her transcript, she then noticed discrepancy in the information provided on the IRS website. Ms. ****** decided to proceed with tax years 2021, 2022, and 2023. All these years were completed and signed by Ms. ******. OWTS submitted all three years to the IRS, please note that all three years were rejected because the tax return needed an Identity theft Pin. Once Ms. ****** provided the IPin, OWTS resubmitted tax years 2021, 2022, and 2023. Tax year 2022 and 2023 was completed successfully without errors. Unfortunately, tax year 2021 was rejected once again. Ms. ****** 2021 tax year was rejected because of a previously filed return for the same year. (I provided screenshots of the rejection code) Please note no errors were made on the Tax Specialist part.

  OWTS uploaded tax years 2021, 2022, and 2023 to Ms. ****** sharefile. Ms. ****** has access to this sharefile for three years. Ms. ****** stated that she wanted OWTS to process her GA state. OWTS cannot electronically file Ms. ****** GA state because the 2021 Federal return was rejected. Ms. ****** 2021 GA state has to be mailed to the Georgia department of Revenue. Ms. ****** signed 2021 GA forms are located in her sharefile. Ms. ****** is able to download such forms and mail to their respective department. Please note that Ms. ****** downloaded her 2021 tax return from her sharefile on May 26, 2024, at 12:28pm.

  Ms. ****** representation from OWTS was terminated due to the level of threats received by Ms. ******. OWTS does not tolerate bullying or violence on NO LEVEL. OWTS rendered a service to Ms. ****** which was three years of tax returns. Please note as of today Ms. ****** has an unpaid balance of $67.71 from her 2023 tax preparation fees. Tax year 2022 preparation fees $330/ PAID.

  Tax year 2021 preparation fee $200/ PAID.

  Tax year 2023 preparation fee $335/ $267.29 PAID / balance $67.71

  We're sadden to lose Ms. ****** as a client but the safety of our tax specialists is high priority. I hope that Ms. ****** will have a better experience with another company. I wish her well in all her endeavors with her tax needs.

  If you need additional documents, please let me know. It only allowed 5 documents to be uploaded. Thank you for your time in this matter.