We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tire Dealers

Neal Brothers Tire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 2015 **** ******* and "starter" to Neal Brothers on 8/6 to have my starter replaced. Josh contacted me on 8/8 via text telling me that they pulled the *** in the bay to replace the starter but saw that it was a different starter than the one on the ***. I spoke to him over the phone and told him they would have to order that part and I would let him know when it comes in. On 8/9, Josh text me asking me to give him a call and stated I didn't need a starter on this vehicle. When I called Josh stated, they noticed the shifter cable had been replaced and it wasn't seated correctly and that's why the vehicle won't start. He told me whoever replaced the cable didn't seat it correctly but they corrected it and it started right up. I went to pick the *** up and Josh walked me to the ***, popped the hood and showed me where they corrected the shift cable. He said I shouldn't have any problems but call him if I do. I paid $165.30 for an invoice stated Repair Shift Cable. On Sunday I drove the *** to the store and on the way home it stopped and would not go. I put the *** in park then came down in drive and it drove just briefly and then stopped again. I had someone to tow the *** home. I called Josh on Monday August 12th and told him what happened. Josh said he would have a tow truck come pick the *** up. At 4:00 the tow truck came and picked up the *** and took it to Neal Brothers Tire. Josh text me at 4:57 saying he was going to have it checked out tomorrow and asked why was the transmission cable replaced? I text, initially it was stuck in reverse. On Thursday I text Hi Josh at 9:27, he text back at 4:57 asking did a shop or individual replace the shifter cable. He sent a long message stating when the shifter cable was out of position it burned the transmission up. I reminded him that he said he fixed the cable. He told me to call Zach ********** who is the Regional Manager. I spoke with him 9/4 about this. He saw the invoice and said he was going to call me back

Neal Brothers Tire is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.