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Business Profile

Transmission

AAMCO Transmissions of Columbus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a terrible experience with AAMCO Transmissions in Columbus, GA. I took my car there on **** *** 2023. They informed me that my transmission needed to be replaced. Morris, the on-duty manager, reached out to my warranty company for approval. They informed Morris of the remaining amount of funds available on my warranty. To save me money, Erwin, the owner, offered to rebuild my transmission when he learned of my warranty's cash limit. Note, I had to add $1,200.00 for a rebuilt transmission. I discovered that they just replaced my transmission with a used one from the junkyard at 179,000 miles. However, after receiving my car a week later, I returned with transmission problems within a few days. Constantly, the mechanic stated nothing was wrong. I don’t see any problems. They acknowledged the faulty transmission after five trips.. Unfortunately, it was worse than before, Despite having a 6-month/6k mile warranty, Morris said that I had to pay an additional $300 before they would honor the warranty that they issued. Having my car held hostage, they left me with no choice but to pay. My car was in excellent condition when I brought it in. They returned my car to me with several problems. However, they resolved the issue with the second transmission four days later.

    Business Response

    Date: 09/18/2023

    This customer disagrees with the invoice for his warranty repair.  The Warranty Company refused to pay the full cost of the invoice.  The customer was reponsible for the excess that they would not pay. That amount was 300.00.  After review of this situation and for Company Goodwill I have decided to refund the 300.00 at issue here.  The check in that amount was sent out last Friday.  I hope this resolves the matter.

     

    Thank You

    RJ Daniels

    Customer Answer

    Date: 09/19/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 20527172, and find that this resolution is satisfactory to me. 

    Sincerely,

    Darius Jackson

AAMCO Transmissions of Columbus is NOT a BBB Accredited Business.

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