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Business Profile

Apartments

Capstone at Banks Crossing Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for an apartment with my uncle (*********************) as a co-signer and was denied. My grandmother (***********************) paid all of the fees that were associated with the application process. ***************************** told me that I would be given a refund and when I called twice to ask her, she put me on hold and then hung up. She created an invoice and move out date to seem like she gave us the refund of $175 but she did not because the check was never sent to the address they had on file and that can be proved with bank records. The office was locked two times that I tried to ask in person. No returned emails and no returned calls, hang **** and a there will be no record that the refund was given to anyone in my family because it wasnt.

    Business Response

    Date: 04/24/2024

    We just received both letters in the mail on 4/22/24.  ********************** for Capstone at Banks Crossing changed as of November 15, 2024 to Capital Square Living.  This prospect leased with the prior management company Rangewater.  We do not have the records on file for the complainant and have reached out to Rangewater for clarification on this matter as this occurred back in August of 2023 when it was not under our management. 

  • Initial Complaint

    Date:10/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I neeeded to terminate my lease early due to caring for my maternally ill father. I was sent a bill for early termination by this company. I requested on multiple occasions for them to send me proof of the bills in which I am being charged for. (Water bill, internet bill, etc) They refuse to send me the bills for proof of what they are charging me for. It makes me believe they are charging me fraudulent charges. They sent me to collections after I attempted multiple times to set up a payment plan. They refuse to give me the collection agencies contact information for me to resolve this issue. I believe an audit needs done on this company to ensure they are not charging renters fraudulent charges. They have left me with no other option but to hire an attorney to resolve this and ensure I am not being charged fraudulent charges.

Capstone at Banks Crossing Apartments is NOT a BBB Accredited Business.

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