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Business Profile

Auto Services

RCS Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I *****************************. Contact RCS to replace an alternator. On my 2010 Acura tl. After agreeing on a price. I dropped my vehicle off. On February 25 2022. I picked my vehicle up. The total was $502.66 The owner stated that they had a hard time replacing it. So as the weather started to warm up I noticed I had no **** I then went to another repair shop for repairs. They stated they wouldn't touch my car. Because I had a alternator replaced and it was incorrect. To return it to where I had it replaced. I then returned to RCS. where the owner. Took a crowbar and tried to push the connector back in the the a.c compressor. He then stated that the car was to hot. For me to return it another day. I didnt feel comfortable allowing them to work on my car again. I waited until I could pay for repairs. March 2023 I choose another repair shop to fix my **** alone the way they found the issues that Rcs had caused. The alternator was not bolted in correctly. The bolt was touching a belt cause issues. The **** plug was damaged beyond repair. They had to reinstall my alternator. I called and spoke with the owner that afternoon. He told me to bring the pictures and paperwork by. So when I get there it's the wife of the owner. I handed her the paperwork. She then ask me why I didnt return the vehicle when they ask me to. I responded I didnt feel comfortable. She stated I was a ghetto black n**** b**** And to leave her shop. As I'm walking out she is running from behide the counter telling me she would beat my a** She followed me to my car. I then leave. I called back trying to have a conversation with her and she stated she was going to call the police on me.

RCS Automotive is NOT a BBB Accredited Business.

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