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Business Profile

Flameproofing

Advanced Eco Air

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/29/23 Advance Ecco Air billed my daughters *********** charge card ********. They were recommended by American Home Shield and received payment by American Home Shield for the **** sytem. We were told that we were responsible for some parts in order to complete the installation. Advanced Ecco Air comitted to leave the **** system functional for my home. Instead, the Hvac system only blew cold air that could not be controlled with the thermostat. The system had to be shut down and since then, it has not worked. Advanced Ecco Air returned several times and to the present day have not gotten the Hvac system working. The warranty company no longer wants to discuss or work with the Advanced Ecco Air and I am left with a Lennox unit that does not function. Advance Ecco Air alleges that the system was manipulated by a neighbor, yet the system has never worked properly and they have no evidence that this is the case. The insurance company (AHS) sent an electrical company and they verified that the installation was completed poorly and incorrectly and that they (Adv. ***** needed to come and rectify the mistakes. The invoice is 23-4053. We have contacted them several times and Advance Ecco Air does not know how to fix the problem because even if they come, no repairs are made. Any assistance in this matter is appreciated. My daughter is assisting me in filing the complaint. I am 78 years old and English is not my first language. Additionally I have been relying on electrical heaters for heating.

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