Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2024

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is a more professional revision:---Date of the Transaction: July 17, 2024 Amount Paid to the Business: $5,325 (83% paid)Scope of Work Committed by the Business: The construction of a 12x20 shed, encompassing framing, siding, window installation, roofing with shingles, painting/touch-up work, proper construction and installation of doors, door hinges, door locks, and the cleanup and removal of all construction-related debris.Nature of the Dispute: The business has completed only a portion of the contracted work, specifically the framing, siding, window installation, and roofing. However, several key tasks remain unfinished, including painting/touch-up work, proper construction and installation of doors, door hinges, door locks, and the cleanup and removal of debris. Despite an initial agreement that 60% of the payment would be made on the first day of work (July 17, 2024) and the remaining balance upon full completion, the business has communicated that it will no longer fulfill the remaining contractual obligations. To date, the work remains incomplete.Efforts to Resolve the Issue: The business has not taken any steps to resolve the problem.

  Business Response

  Date: 08/27/2024

  This is a respond from Outstanding Home Improvements LLC. We would like to inform you that the work that is left at the shed is door trim and a few screws on the hinges and a lock. On that evening we were finishing the shed and you didn't like the gaps on doors. Then when we tried explaining to you that hand-built shed doors are never perfect, nothing that is handmade can't be perfect. After that day we had a talk with you on the phone for about 30 minutes were we both agreed that the rest amount of 1285 that you still owe My business we both agreed to you paying $1000 and that you will hire someone else to do perfect doors for you, now you decided to s**** me over and not pay me at all 

  Customer Answer

  Date: 08/29/2024

   
  Complaint: 22167414
  
  I am rejecting this response because:

  
  Dear Outstanding Home Improvements LLC,
  
  As previously communicated, the work specified under our agreement has not been completed to the degree required to justify full payment. During our most recent conversation, which took place as daylight was fading, Outstanding Home Improvements LLC acknowledged the need to reconstruct the doors due to defective workmanship. It was mutually agreed that your team would return within 48 hours to rectify the remaining issues, including necessary painting and touch-ups (as evidenced by streaks and unpainted surfaces documented in the attached photographs) and the removal of construction-related debris (such as nails and trash surrounding the worksite).
  
  However, two days later, I received a communication from your company indicating an unwillingness to complete the remaining work, citing a preference to prioritize other projects deemed more financially beneficial.

  
  Sincerely,
  
  *******************************