Complaints

This profile includes complaints for Auto Gallery Chrysler Dodge Jeep Ram's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Auto Gallery Chrysler Dodge Jeep Ram has 2 locations, listed below.

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  Auto Gallery Chrysler Dodge Jeep Ram

  PO Box 757 Commerce, GA 30529-0015

• 

  Auto Gallery Chrysler Dodge Jeep Ram

  2377 Homer Rd Commerce, GA 30529-1258

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took a 2015 dodge ewm 1500 to Auto Gallery Dodge to put on a diagnostic machine when it was running bad and wanted to get it fixed. The service manager said it would take 3000. To fix the truck. We paid for 1597. In parts up front. We was told the they needed more due to they couldn't get the bolts off. This would be another *******.we paid and picked up the truck 10/28/24. Only to return it 15 min because the truck was preforming the same. The service department ran more test and decided they would place a new engine in the truck at cost to them. This came from. ****** ******* this was 11/ 06. All of the above employees are no longer working there. And 1/31/25 after no return phone calls I went to the service department in person. After declaring the service **** pathetic. The service manager said he would have the truck ready in **************************************** the 6 th cylinder . The engine is under warranty but Auto Gallery refuses to do the work . And will not talk with us at all

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck 2/17/2024. The truck was not paid off until 4 /16/2024. I got harassed by the leun holder every day and my credit dropped over 150 points. I a got refinanaced immediatly at a lower rate. I asked for the gap to be cancelled. They said it was cancelled and check went to the bank. I called the dealer multiple times and drove back to *******. They assured me all was well and my credit wouldnt go down. I called the gap insurance today 5/15/2024band was told nothing was cancelled. I will cancell it myself. The dealership dosent take any responsibilty, ignores all calls , lies and stressed me terribly for months. I contacred ***** the manger. No response. I contacted **** the finance and only time he called me is when i said i was contacting BBB. It truly was a nightmare and I no longer have excellent credit. Who is going to fix my record ? My time? The money lost on gap insurance ? Its desqusting. Irresponsibily 100 %. I have been put on hol for 40 minutes many times. The last time i gave the receptionist the message. BE WARE !

  Business Response

  Date: 05/27/2024

  The vehicle purchase process was followed in accordance with Georgia law and was completed in a timely manner. Some delays may have occurred due to the customer's credit profile and payoff of their trade, but nothing unusual or out of the ordinary. The customer's credit was affected after purchase due to the reporting of their purchase, which is standard procedure for lenders and credit reporting agencies and is not within Auto Gallery CDJR's control. The customer failed to make payments to his previous lender while his payoff from this transaction was being processed, which affected their credit score, once again, not within our control. Auto Gallery CDJR does not report to credit agency's, nor do we control how they adjust credit scores, only the customer's payment history can influence their score, and the customer is in control of that. There is no possible way to resolve this customers complaint, as we were not responsible for the cause of his credit dropping, the customer was. The customer can seek further education and information on how the credit reporting system works, and perhaps that will resolve his confusion.

  *********************** - General Manager Auto Gallery CDJR

• Initial Complaint

  Date:04/01/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scratched the lottery ticket like ad. It says I won a 2023 dodge charger sxt valued at $35,825. I called the hotline and asked if this was a scam/trick. They said they do this as a promotion I asked if i come down there will i be leaving with a 2023 dodge charger, she said youll leave with a prize. On the bottom of the ad it says no submission to sales presentation necessary and no purchase necessary. As soon as i get in there he begins to talk about loan officers giving good deals and asking what kind of car i have to trade in. I mentioned it says no sales presentation and id just like to collect my prize of the dodge charger. He then says no it says youll receive one of the prizes. However on the scratch off it says try again on all of the the other prizes but says winner on the dodge charger. I had no reason to believe that i had won anything other than the dodge charger. I then wanted to see him input the invitation code in for transparency but he wouldnt allow me to watch him enter it and kicked me out of the dealership. He cussed me out and said I was the one that fell for it as if it were a trick. As I leave the latino employee threatened to fight me.

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had the 2018 Crysler ******** towed to Cryler Dodge in Floowood Ms. *** to vehicle would not start. The service person name was *****. He called and said they could not start vehicle unless they replace the battery and starter to see if that was the problem. After placing both the battery and starter on vehicle it did start. We picked up the vehicle after paying *******. We drove the vehicle home and again the vehicle did the same thing it did not start. We called the company back and spoke to Mr. ***** again about the vehicle would not start and we was told to bring back to let them honor the warranty on the parts that was replaced. We had towed the vehicle back to Crysler to learned that they would not honor the parts that was warranty. We feel that they should honor the parts that were paid for and warranty.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My truck has been at the dealership for 6 weeks un-drivable with a recall, I was instructed that there will be no parts available until the 4th quarter of this year to fix it. So I'm stuck making payments for something I can't even drive