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Business Profile

Delicatessen

Subway

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** ****** Road - Subway ON 11/5/2023 at 11:39 am I downloaded the SUBWAY mobile app to make a first time purchase using the SUBWAY APP. AS part of their BY ONE SUB GET 1 FREE as promotion my total came out to $26.28 which included taxes and delivery fees. My order # B9DA2EFF-62.I receive a call from the delivery driver from ******** who told me that when he went to pick up the order SUBWAY told him that my order was not in their system and for me to contact the restaurant. I immediately called the restaurant as listed on my emailed receipt P: ************.No answer and the voice mail was full. I called several times with no luck since Sunday.So, I tried to locate SUBWAY's corporate information and that was an online form which I completed.Then I immediately called DoorDash they told me that the SUBWAY cancelled the restaurant because they didn't have the ingredients. I told ******** that SUBWAY never called me to cancel. The Door Dash rep helped me complete another form he said I would receive a response from SUBWAY's customer service within 24 hours with a *********/7/2023, I received a generic response from SUBWAY that a team was looking into my request. I have yet to receive my refund.11/8/2023 at 5:37pm, I call the restaurant again in hopes to speak with a person. I spoke to a supervisor and she was confused. She only inquired about the SANDWHICHES purchased and not my complete refund. She told me she would call me back within 5 minutes. She never did and when I called again no one answered and the call went straight to a full voicemail.This location has terrible customer service if they don't understand what they're doing they need up training.I've yet to receive a full refund or a call back from the supervisor. Please refund my my $26.28 as soon as possible.

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