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Business Profile

Eye Surgery

Clarkson Eyecare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eye Surgery.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in June of 2023 o went for yearly exam and provided my own frames paid for my lenses when they came back in July of 2023 they were not right and had the lens of sunglasses so I sent them back and had them returned back to me in September when I picked them up I was handed the glasses and lenses which were still made as sunglasses I was told by a young lady that she was putting in another order and I would get a phone call or text when they are ready Ive called and come into the office and have gotten anything but a run around

  • Initial Complaint

    Date:10/03/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dr. ********************* and her practice committed to me as a patient who accepted approved my insurance greater than two to three years ago. Shortly after seeing her she told me that I will need cataract surgery. I returned January 2023 to see ************************** and she gave me a cataract referral. I scheduled an appointment with Omni Eye cataract center and completed bilateral cataract surgery March 2023. The nature of my dispute is that now that I have had my cataract surgeries, post op visits and recovered. I am being told that Dr. ********************** optometrist is not credentialed under my insurance plan and insurance will not pay for the post-op cataract visits. I came in for an appointment on September 13, 2023 to be seen by Dr. ********************* for some vision problems and denied care. At this time I spoke to ********************** new assistant manager who told I would Dr. ********************* not be able to see the doctor today due to owing $875 (over due bill). She investigated my bill and found out that I was assigned to see a provider who is credentialed under my insurance to see post-op cataract patients. I was told that I should have gone to one of their other clinics to be seen by a provider who is credentialed under my insurance. How am I supposed to know this information? This is the office responsibility. On March 29, 2023, Dr. ********************* was not available to see me due to being out on vacation. So I was seen by ************** for my follow up visit and told everything was progressing well. At this time there was no problem mention to me about my insurance not paying. I am now receiving monthly bills telling me that I owed $875 since April. The office manager has submitted the bill twice because I was told it was submitted under my old insurance card. I have attempted to resolve this insurance claim matter with the office and cant get anyone to return my call. I am stuck with a bill and dont feel it I should have to pay

Clarkson Eyecare is NOT a BBB Accredited Business.

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